Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 15:50:10 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have not received my order and no attempt has been made to deliver as I live in an services apartment with a reception.  Order 4532303196           07:30 PM, 02nd Feb                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           07:35 PM, 02nd Feb                     User                    I have not received my order and no attempt has been made to deliver as I live in an services apartment with a reception.  Order 4532303196           07:36 PM, 02nd Feb                     User                    I had a text message saying deliver was unsuccessful at 2120 last night but I was at home!!  I waited in all day           07:37 PM, 02nd Feb                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           07:3
 9 PM, 02nd Feb                     User                    No problem           07:40 PM, 02nd Feb                   Yazid                   This is your mobile number 97455157605           07:42 PM, 02nd Feb                   Yazid                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response on mobile 97455157605           07:44 PM, 02nd Feb                   Yazid                   please verify the mobile number           07:44 PM, 02nd Feb                     User                    Yes this is correct.  I did have a missed call but no message left. No attempt to deliver at my address           07:45 PM, 02nd Feb                   Yazid                   We would like to inform you that Will be rescheduled for another attempt please follow up           07:45 PM, 02nd Feb                   Yazid                   Is there anything else I can help w
 ith ??           07:45 PM, 02nd Feb                     User                    I was told that today they would reschedule another delivery. I needed my order today unfortunately           07:46 PM, 02nd Feb                     User                    why did they not come to the reception of my address?           07:47 PM, 02nd Feb                   Yazid                   We will contact our courier partner to deliver it asap just give us a time for that           07:47 PM, 02nd Feb                   Yazid                   Is there anything else I can help with ??           07:47 PM, 02nd Feb                     User                    Is it normal they phone only?           07:47 PM, 02nd Feb                     User                    Thankyou for our help           07:49 PM, 02nd Feb                     User                    hopefully delivery is this evening           07:49 PM, 02nd Feb                   Yazid                   We sincerely apologize for any inconvenience 
 caused to you we will try our best to deliver asap           07:49 PM, 02nd Feb                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2049448