Subject: Ticket Assigned - Conversation with eman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 14:12:43 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busines
 s days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339925597            06:04 PM, 24th Jan                   Yazid                   Hi Eman, Thank you for contacting us. My name is Yazid How may I help you?           06:07 PM, 24th Jan                     eman                    Today I received an order that I made yesterday but I would like to return one item as it is small           06:08 PM, 24th Jan                   Yazid                   Could you please share your 
 order number so that I can assist you further?           06:08 PM, 24th Jan                     eman                    How can I return it           06:09 PM, 24th Jan                   Yazid                   We would like to inform you that you can exchange Lifestyle products as they are in our nearest stores. You can retrieve the products within 14 days through one of the following options: 1- You can call the customer support team at (8001111027) to book an appointment to receive the returned product. 2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.lifestyleshops.com/bh/ar), and choose the products That you want to return. 3- You can visit the nearest Lifestyle branch and return the product to the branch.           06:10 PM, 24th Jan                     eman                    LM7430515696           06:10 PM, 24th Jan                   Y
 azid                   Is there anything else I can help with ??           06:10 PM, 24th Jan                     eman                    Thank you           06:11 PM, 24th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016369