Subject: Ticket Assigned - Conversation with brendon
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 13:12:33 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with brendon brendon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  brendon Bot:  Hi Brendon ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issue
 r may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566042617            05:01 PM, 24th Jan                     brendon                    Thank you, query is about a refund the person did to someone else is card instead of my card           05:02 PM, 24th Jan                   Yazid                   Hi Brendon, Thank you for contacting us. My name is Yazid How may I help you?           05:05 PM, 24th Jan                     brendon   
                  Thank you, query is about a refund the person did to someone else is card instead of my card           05:06 PM, 24th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           05:06 PM, 24th Jan                     brendon                    what do u mean order number where will i find that?           05:06 PM, 24th Jan                     brendon                    i have the transaction ID of the refund receipt           05:07 PM, 24th Jan                   Yazid                   Have you placed he order  online or from the store ?           05:09 PM, 24th Jan                     brendon                    store directly           05:09 PM, 24th Jan                     brendon                    its not about any order           05:09 PM, 24th Jan                     brendon                    it is about a refund Tazid           05:10 PM, 24th Jan                     brendon               
      Yazid           05:10 PM, 24th Jan                   Yazid                   We would like to inform you that we are online service we do not have access to the store but you can contact the store which you have bought from it and they will do the needful           05:11 PM, 24th Jan                     brendon                    Thank you!           05:12 PM, 24th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016125