Subject: Ticket Assigned - Conversation with jebin george
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 12:40:55 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jebin george jebin george                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jebin george Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262093540 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592065545 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jebin,  Thank you for contacting us. How may I help you? Customer:  Kindly check the status Customer:  6262093540 Customer:  Yesterday i ordered two click and collect, one is already arrived and this one status pls Agent:  please note that click and collect orders take from 4-5 days to be ready for collection Customer:  OK thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265405633 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jebin, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Kindly update the status of order 6265405633 Customer:  ? Agent:  Please allow me to check it for you.  Agent:  Your order is ready for pick up. Agent:  We request you to kindly visit the store. Agent:  Is there anything else I can help ? Customer:  Thanks Customer:  I didn't receive notification Agent:  Welcome. Customer:  One more request Agent:  We apologies may be due to some technical issue you didn't received the notification. Customer:  6265997001 Agent:  Yes please. Customer:  Check this also Customer:  6265997001 Agent:  sure Agent:  Please allow me to check it for you.  Agent:  This order is still under processing. Agent:  It will be also ready for pick up very soon. Customer:  Okay Customer:  Thanks Agent:  Is there anything else I can help ? Agent:  Welcome. Customer:  No Agent:  Thanks for shopping with us. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  ?? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jebin George ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265997001 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:25 PM, 24th Jan                     jebin george                    6265997001           04:26 PM, 24th Jan                   Yazid                   Hi Jebin, Thank you for contacting us. My name is Yazid How may I help you?           04:28 PM, 24th Jan                     jebin george                    6265997001 kindly update status           04:29 PM, 24th Jan                     jebin george                    ?           04:31 PM, 24th Jan                     jebin george                    Hi           04:33 PM, 24th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           04:36 PM, 24th Jan                   Yazid                   We would like to inform you that the order will be prepared for collection  from the store within 3-5 working days, and when the preparation is completed, you will be notified by a text message for collection           04:37 PM, 24th Jan                   Yazid                   Is there anything else I can help with ??           04:37 PM, 24th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015984