Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 15:41:54 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4530303877 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470915279            07:16 PM, 23rd Jan                   Yazid         
           Hi, Thank you for contacting us. My name is Yazid How may I help you?           07:17 PM, 23rd Jan                   Yazid                   Are you still with us ?           07:18 PM, 23rd Jan                     hello                    My concerned is having an issue about the high price of the product which is before i put it in my cart i ask to one of your customer service to confirm about the item if how much is it?because in your apps its shows that its only 20riyal each before its 85riyal but its already offer also its also shows there that of u buy 2 order 1 is free buy 2 get 1 but when i am able to receive my order the delivery guy charge me 280 which is expect its only 80riyal because i order 4 order  plus the 2 free           07:20 PM, 23rd Jan                     hello                             07:21 PM, 23rd Jan                     hello                    Those my orders           07:22 PM, 23rd Jan                     hello                    Before i ord
 er them i asked your customer service first and she confirm it to me that they are 20riyal each and if i buy 2 order i can get 1 free           07:23 PM, 23rd Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           07:25 PM, 23rd Jan                     hello                    Yes sir           07:26 PM, 23rd Jan                   Yazid                   Thank you for your patience           07:30 PM, 23rd Jan                     hello                    Yes no problem sir           07:30 PM, 23rd Jan                     hello                             07:30 PM, 23rd Jan                     hello                    Can you check their price sir because they are only 20riyal its offer but why they charge me 280riyal for the 4 order           07:32 PM, 23rd Jan                   Yazid                   We apologise for the inconvenience you have faced           07:37 PM, 23rd Jan                   Yazid     
               but as it seems that when you placed the order the discount of 20 QAR was not activated           07:37 PM, 23rd Jan                   Yazid                   as we can see that there was offer buy 2 and get 1 free           07:37 PM, 23rd Jan                   Yazid                   and the offer has been applied successfully           07:37 PM, 23rd Jan                   Yazid                   We advise you for the future reference not to hold the items for long time in the cart as the prices and the discounts might change and adding the items to the cart will not save the discount           07:38 PM, 23rd Jan                   Yazid                   Is there anything else I can help with ??           07:41 PM, 23rd Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:41 PM, 23rd Jan                                          View conversation in Freshchat https://landmarkg
 roupservice.freshdesk.com/helpdesk/tickets/2013322