Subject: Ticket Assigned - Conversation with fatima yasir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 11:32:06 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima yasir fatima yasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello i had returned my order since three days but still haven’t receive my credit back Bot:  Please enter your name Customer:  fatima yasir Bot:  Hi Fatima Yasir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592230027 Bot:  Please wait while we transfer you to an agent Customer:  Sure Agent:  Hi Fatima, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatima Yasir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Sure Customer:  Wating Agent:  Hi Fatima, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  I haven’t receive my credit back I had returned my order since three days Customer:  R u there?? Agent:  Yes Agent:  Kindly share us with the order id in order to assist you better Customer:  6251444551 Customer:  Hello?? Agent:  Thank you for confirming me.  Agent:  Please note, as per the records we can see that your items has arrived at our warehouse and once we are done with quality check we will initiate the refund Customer:  How much time more it will take Agent:  We are sorry, as we cannot comment on the exact date and time. However the refund will be processed within 2 - 3 business days. Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatima Yasir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265065943 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:13 PM, 21st Jan                     fatima yasir                    Hello           03:14 PM, 21st Jan                   Bot                   أهلا مرة أخرى!           03:14 PM, 21st Jan                     fatima yasir                    6265065943 it’s my order num whn will I have it           03:15 PM, 21st Jan                     fatima yasir                    Is it possible to have it by today ?           03:16 PM, 21st Jan                     fatima yasir                    Hey           03:16 PM, 21st Jan                   Yazid                   Hi Fatima, Thank you for contacting us. My name is Yazid How may I help you?           03:19 PM, 21st Jan                     fatima yasir                    Plz trace my order           03:20 PM, 21st Jan                     fatima yasir                    6265065943 it’s my order num whn will I have it           03:20 PM, 21st Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information..           03:24 PM, 21st Jan                     fatima yasir                    Ok           03:24 PM, 21st Jan                     fatima yasir                    Is it possible to have it by today??           03:27 PM, 21st Jan                   Yazid                   Thank you for your patience           03:27 PM, 21st Jan                   Yazid                   We would like to inform you that the order will be delivered within 3-5 working days in case the specified period is exceeded. Please contact us again and we do the needful           03:29 PM, 21st Jan                   Yazid                   Is there anything else I can help with ??           03:29 PM, 21st Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:31 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2007151