Subject: Ticket Assigned - Conversation with vandana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 13:35:27 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vandana vandana                    Bot:  Hi again! Bot:  Please enter your name Customer:  vandana Bot:  Hi Vandana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627912042 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522395010 Bot:  Please wait while we transfer you to an agent Agent:  Hi Vandana, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vandana ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:19 PM, 20th Jan                   Yazid                   Hi Vandana, Thank you for contacting us. My name is Yazid How may I help you?           05:22 PM, 20th Jan                     vandana                    Hello           05:22 PM, 20th Jan                     vandana                    I had requested for a return           05:22 PM, 20th Jan                     vandana                    I would like to know the status           05:22 PM, 20th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           05:24 PM, 20th Jan                   Yazid                   This is your mobile number 522395010?           05:25 PM, 20th Jan                     vandana                    Ok           05:25 PM, 20th Jan                     vandana                    Yes           05:25 PM, 20th Jan                   Yazid                   We have checked I can see the issue has been escalated and we request to allow us sometime to get this fixed and we appreciate your patience.           05:26 PM, 20th Jan                   Yazid                   Is there anything else I can help with ??           05:26 PM, 20th Jan                     vandana                    Ok. So the items will be collected from my home right?           05:28 PM, 20th Jan                     vandana                    Or can i just return at any store?           05:28 PM, 20th Jan                   Yazid                   In case you want to return it from the store we will cancel the online return request ?           05:32 PM, 20th Jan                   Yazid                   We would like to cancel the online request ?           05:32 PM, 20th Jan                   Yazid                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:35 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2004614