Subject: Ticket Assigned - Conversation with vanthana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 10:52:03 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanthana vanthana                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  vanthana Bot:  Hi Vanthana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629714129 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:38 PM, 20th Jan                   Yazid                   Hi Vanthana, Thank you for contacting us. My name is Yazid How may I help you?           02:39 PM, 20th Jan                     vanthana                    Hi my order was reached the pickup location. But this Fodel people didn’t send my code. And also I was keep on calling them but not received my call. Even I had a word with chat for that also they did not response. This is the second time it happens to to me.           02:41 PM, 20th Jan                     vanthana                    Last time also I called and get my code. This time also I was calling them they didn’t even have a courtesy to call me back           02:42 PM, 20th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           02:44 PM, 20th Jan                     vanthana                    9629714129           02:45 PM, 20th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           02:48 PM, 20th Jan                     vanthana                    Ok           02:48 PM, 20th Jan                   Yazid                   We sincerely apologize for any inconvenience caused to you,however  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:49 PM, 20th Jan                   Yazid                   Is there anything else I can help with ??           02:49 PM, 20th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:51 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2003895