Subject: Ticket Assigned - Conversation with vinitha
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 10:50:18 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinitha vinitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vinitha Bot:  Hi Vinitha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265306117 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0538834587            02:39 PM, 19th Jan                   Yazid                   Hi Vinitha, Thank you for contacting us. My name is Yazid How may I help you?           02:41 PM, 19th Jan                   Yazid                   Are you still with us ??           02:42 PM, 19th Jan                     vinitha                    Hi           02:42 PM, 19th Jan                     vinitha                    I ordered as guest           02:42 PM, 19th Jan                     vinitha                    I didn’t get any conformation mail           02:43 PM, 19th Jan                     vinitha                    I gave the above mail id.yesterday I ordered.but still I didn’t receive any mail           02:43 PM, 19th Jan                     vinitha                    Hello   R u there           02:44 PM, 19th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           02:45 PM, 19th Jan                     vinitha                    K           02:45 PM, 19th Jan                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:45 PM, 19th Jan                   Yazid                   Is there anything else I can help with ??           02:45 PM, 19th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:48 PM, 19th Jan                     vinitha                    So that means i have to order again           02:48 PM, 19th Jan                     vinitha                    Or that order conform?           02:48 PM, 19th Jan                   Yazid                   Yes you  can placed a new order  to be confirmed           02:49 PM, 19th Jan                     vinitha                    K           02:49 PM, 19th Jan                   Yazid                   Is there anything else I can help with ??           02:49 PM, 19th Jan                     vinitha                    No           02:50 PM, 19th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:50 PM, 19th Jan                     vinitha                    Thankz           02:50 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000631