Subject: Ticket Assigned - Conversation with rawan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 16:20:16 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan rawan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan Bot:  Hi Rawan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555581581 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rawan, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Hello Customer:  I was at centerpoint rak today. Al dhait branch trying to exchange 2 items that i bought last week Customer:  And I would like to make a complaint about this branch Customer:  Unprofessional and useless staff Customer:  No one is trying to help Agent:  Please accept our apologise for inconvenience caused. Customer:  How can I make a complaint ? Agent:  We would like to inform you that as the policy of centerpoint there is no exchange but you can return the items Agent:  we can raising your complain to the concen team Customer:  They didnt say this Customer:  All they said we cannot exchange as you dont have bill, while on the other side a customer was returning an item that he bought from december Customer:  And he didnt have a bill and didnt have shukran Customer:  And he got a credit note for that Customer:  So I dont quiet understand this Agent:  Thank you for contacting us and giving us the opportunity to serve you.  We are very sorry and apologize for the trouble that we caused. These are not our services that we provide to our dear customers and we hope that this experience is considered rare and we will strive to develop our services for the better. Customer:  Yeah okay but this still didnt solve my issue and the unfairness of the staff Customer:  I would like to contact HR Customer:  Can you provide me with the number or email Agent:  kindly contact us through [email-masked] Customer:  Is this HR ? Agent:  yes Customer:  Ok thanks Agent:  have a great day Rawan Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rawan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:14 PM, 18th Jan                   Yazid                   Hi Rawan, Thank you for contacting us. My name is Yazid How may I help you?           08:17 PM, 18th Jan                   Yazid                   Are you still with us ?           08:18 PM, 18th Jan                   Yazid                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:20 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998683