Subject: Ticket Assigned - Conversation with rizli
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 15:51:44 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rizli rizli                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rizli Bot:  Hi Rizli ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559932089            07:42 PM, 18th Jan                     rizli                    Please note my online shopping order 9628891985 has been delivered, but one item that has been delivered in wrong colour. Please help.           07:43 PM, 18th Jan                   Yazid                   Hi Rizli, Thank you for contacting us. My name is Yazid How may I help you?           07:48 PM, 18th Jan                   Yazid                   As per the policy the exchange not available You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "Order Number" from this page (https://www.maxfashion.com), and choose the products you want to return.  2- You can visit the nearest branch from (Max) and return the product to the branch. 3- You can provide us with the full product name and order number in order to create a return request from us.           07:49 PM, 18th Jan                   Yazid                   Is there anything else I can help with ??           07:49 PM, 18th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998595