Subject: Ticket Assigned - Conversation with haai
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 12:15:23 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haai haai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haai Bot:  Hi Haai ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629021755 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505176417 Bot:  Please wait while we transfer you to an agent Customer:  IM
 AGE Customer:  Courier track remarks show order rejected by customer Customer:  Very bad delivery  service  for yours Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but get rejected by you on mobile number 971559023951 Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Haai ,what do you need help with? Cu
 stomer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your r
 efund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:00 PM, 18th Jan                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           04:01 PM, 18th Jan                     haai                    Fast to trans           04:01 PM, 18th Jan                   Yazid                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but get rejected by you on mobile number 971559023951           04:02 PM, 18th Jan                   Yazid                   please verify the mobile number above .           04:02 PM, 18th Jan                     haai                    This not my number           04
 :02 PM, 18th Jan                     haai                    059           04:02 PM, 18th Jan                     haai                    0505176417           04:02 PM, 18th Jan                     haai                    This is my number           04:03 PM, 18th Jan                     haai                    Hloo           04:06 PM, 18th Jan                   Yazid                   We will escalated to our courier partner to update the mobile number           04:06 PM, 18th Jan                   Yazid                   Is there anything else I can help with ??           04:06 PM, 18th Jan                     haai                    How much time to take delivery ?           04:06 PM, 18th Jan                     haai                    Hlo           04:09 PM, 18th Jan                     haai                    Replay me           04:09 PM, 18th Jan                   Yazid                   Our concern  team will contact you on your email Id to deliver the the order asap        
    04:09 PM, 18th Jan                     haai                    This is my last day in uae           04:10 PM, 18th Jan                     haai                    Tomorrow i will go back to my country           04:10 PM, 18th Jan                     haai                    Your application show last delivery day shows today           04:11 PM, 18th Jan                     haai                    This is your fault           04:11 PM, 18th Jan                     haai                    You have arrange delivery in today           04:12 PM, 18th Jan                   Yazid                   As per our information you have have give this number for contact 971559023951 so for that we will escalated for update           04:12 PM, 18th Jan                     haai                    Otherwise you return my money           04:12 PM, 18th Jan                   Yazid                   We will try our best just give us a time           04:13 PM, 18th Jan                   Yazid          
          Is there anything else I can help with ??           04:13 PM, 18th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:15 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997751