Subject: Ticket Assigned - Conversation with kawthar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 08:15:53 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kawthar kawthar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kawthar Bot:  Hi Kawthar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333605615            12:04 PM, 18th Jan                   Yazid                   Hi Kawthar, Thank you for contacting us. My name is Yazid How may I help you?           12:06 PM, 18th Jan                   Yazid                   Are you still with us ??           12:07 PM, 18th Jan                     kawthar                    Hi, I received my order today and one of my purchases size was not correct           12:09 PM, 18th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           12:10 PM, 18th Jan                     kawthar                    I ordered size 12-18 and I received 18-24           12:10 PM, 18th Jan                     kawthar                    LM7429345554           12:11 PM, 18th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           12:11 PM, 18th Jan                   Yazid                   As per the policy  exchange not available  You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return.  2- You can visit the nearest branch of (Centrepoint) and return the product to the branch.  3- You can provide us with the full product name and order number in order to create a return request from us.           12:13 PM, 18th Jan                   Yazid                   Is there anything else I can help with ??           12:13 PM, 18th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:15 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996775