Subject: Ticket Assigned - Conversation with mahum
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 07:49:20 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahum mahum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahum Bot:  Hi Mahum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582501219 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mahum, Thank you for contacting us. My name is Amir. I'm here to help you regarding  Returns process Customer:  Hi amir,its been a week i requested a return online but nobody did contact me Customer:  I justed wanted to ask you how much time it will take? Agent:  We request you to please share your order number so we can check and assist you better. Customer:  6252122550 Agent:  Thank you for sharing the order ID. Agent:  May I request you to please stay on hold while I retrieve the information  Agent:  Thank you for your patience. Customer:  Ok Agent:  We request you to please confirm your address and contact number. Agent:  waqas khan +966550995462 3200 Rayah 3200 Rayah first floor,110 apartment [email-masked] Saudi Arabia (SA) 04-1-31 Skirinah Riyadh Customer:  Yes Agent:  Thank you for confirming. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else we can help you with? Customer:  No than you. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahum ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 18th Jan                   Yazid                   Hi Mahum, Thank you for contacting us. My name is Yazid How may I help you?           11:46 AM, 18th Jan                   Yazid                   Are you still with us ??           11:47 AM, 18th Jan                   Yazid                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:49 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996677