Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 15:44:37 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0505204285 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505204285 Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hello Mr. Yazid Customer:  I want to replace one of my dress shirt Customer:  Because of size Customer:  ? Are you there Customer:  Hello Agent:  Could you please share your order number so that I can assist you further? Customer:  LM6263969149 Agent:  لحظات من فضلكم لكي يتم التحقق من الطلب  Customer:  English please Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  You can retrieve products but you can not exchange  within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return.  2- You can visit the nearest branch of (Centrepoint) and return the product to the branch.  3- You can provide us with the full product name and order number in order to create a return request from us. Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:27 PM, 17th Jan                     hi                             07:28 PM, 17th Jan                     hi                             07:28 PM, 17th Jan                     hi                    Please help me to exchange this item           07:29 PM, 17th Jan                     hi                    I need the XXL in the same shirt           07:29 PM, 17th Jan                     hi                    Are you there?           07:30 PM, 17th Jan                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           07:31 PM, 17th Jan                     hi                    Please help me exchange the above-mentioned item           07:32 PM, 17th Jan                     hi                    Are you there?           07:33 PM, 17th Jan                   Yazid                   We sincerely apologize for any inconvenience caused to you,however we can not exchange as per the policy           07:34 PM, 17th Jan                     hi                    So what should I do?           07:34 PM, 17th Jan                     hi                    ?           07:36 PM, 17th Jan                   Yazid                   You can only return the items but for exchange we can not as per the policy           07:37 PM, 17th Jan                     hi                    Ok           07:37 PM, 17th Jan                   Yazid                   We sincerely apologize for that           07:37 PM, 17th Jan                     hi                    Return it           07:37 PM, 17th Jan                     hi                    Return it please           07:37 PM, 17th Jan                   Yazid                   Can you please share with us the items name and the order number so that i can process your return           07:38 PM, 17th Jan                     hi                             07:38 PM, 17th Jan                     hi                             07:38 PM, 17th Jan                   Yazid                   wait a moment           07:40 PM, 17th Jan                   Yazid                   You want to return this item 162546791 - - Sustainable Bossini Solid Collared Shirt with?           07:41 PM, 17th Jan                     hi                    Yes           07:41 PM, 17th Jan                   Yazid                   We Would  like to inform you that your return request has been done           07:43 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           07:43 PM, 17th Jan                     hi                    Thank you           07:43 PM, 17th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995322