Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:53:48 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555642003 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  my order is arrived today ,i want to return some items Agent:  Could you please share your order number so that I can assist you further? Customer:  9625599600 Agent:  Please allow me to check it for you.  Agent:  please tell the items name you want to return ? Agent:  exact item names. Customer:  jacket , blue and white shoes the size not match Customer:  i ware 38 but they similler 39 Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes , Agent:  162019124 - - Round Toe Ballerina Shoes with Bow Accent , Agent:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Agent:  these 3 items right ? Customer:  yes Agent:  kindly confirm it. Agent:  ok let me make a return for you. Customer:  but i throw the blastic bag and the lable for the jacket Customer:  can i return without the lable Agent:  Yes Agent:  be sure the item is not used Agent:  and should be return in the originally the way it was delivered. Customer:  no they only came today Customer:  for me not for others Agent:  OK Agent:  I have created a return for you. Agent:  for those 3 items. Customer:  in the box it cames Agent:  yes please return them as it came. Customer:  if the maid throw the box what can i do Agent:  and please do ask for the return slip or the tracking number from the courier boy Agent:  just wrap it in a safe package thats it Customer:  ok for what return flip Customer:  slip Agent:  when courier boy will come to take the return items. Customer:  ok i will Agent:  ask him to give the return slip or the tracking number under which the items are being returned Agent:  Is there anything else I can help ? Customer:  its ok to return without lable for the jacket Agent:  yes you can Agent:  Is there anything else I can help ? Customer:  one thing more i have buy jacket for little girl if the size not ok can return it , on line different from the centers Agent:  you can return Agent:  but can not exchange it Agent:  online Customer:  after return how mant days to refund Customer:  just return Agent:  7-10 business days Customer:  ok  and the refund same days to refund Customer:  two weeks for all Agent:  no see i will explain Customer:  ok Agent:  3-5 business days  courier will collect the item Agent:  then the item will be sent to warehouse Agent:  after that the amount will be refunded Agent:  and amount will take another 2-15 business days to be reflect back in your account. Customer:  now i came as a guest Customer:  my account not work last tu=ime to sign Customer:  time Agent:  try refresh your app Agent:  uninstall and reinstall the app once Agent:  also try log in from website. Customer:  from the web site not application Customer:  ok Customer:  thank you Customer:  for every thing Customer:  and your explain Customer:  and help Agent:  welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  i want to sign to my account but i forget which email i was used Customer:  how to sign Customer:  i have alot of emails Customer:  some of the i cancelled Agent:  We would like to inform you that your email is [email-masked] Agent:  Is there anything else I can help with ?? Customer:  can used phone no Customer:  to see which emails i was used for return options Customer:  and change Agent:  You can used the your Email ID to see your return option Customer:  i dont no which when Customer:  i write phone no and my information show Customer:  can i sign with new email for the return items Customer:  this email is canceled Customer:  wht now Customer:  what to do Customer:  this is one problem when we buy as guest Customer:  must have work email Agent:  Your account is linked with this Email [email-masked] Customer:  and the password Agent:  You can used this Email Id in user account then  make forget password number it will sent a message  to this email  then you can make new password Agent:  Is there anything else I can help with Customer:  yesterday i ask for return items now i want to return one also Agent:  Could you please share your order number so that I can assist you further? Customer:  order no 9625599600 Customer:  black shoes Customer:  plz Agent:  this Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Customer:  black shoes i return other shoes also the size not fix Customer:  what now can i return or not Agent:  We would like to inform you that the return request is already there Agent:  Is there anything else I can help with ?? Customer:  what two shoes and jacket Customer:  iwant to return three shoes Customer:  and jacket Agent:  your return request for these items Agent:  Round Toe Ballerina Shoes with Bow Accent Agent:  Textured Slip-On Round Toe Ballerina Shoes Agent:  Textured Longline Jacket with Button Closure and Pockets Customer:  one more Customer:  the black shoes Customer:  SIBU Customer:  name with the lable Customer:  do you see it Customer:  or nor Customer:  nor Customer:  not Agent:  Wait a moment Agent:  162612079 - - Juniors Textured Jacket with Long Sleeves and Hood Agent:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  162019124 - - Round Toe Ballerina Shoes with Bow Accent Agent:  161646147 - - Floral Printed Scarf Agent:  162185763 - - Solid Scarf - 60x200 cms Agent:  162185764 - - Solid Scarf - 200x60 cms Agent:  160332002 - - Juniors Toy Keyboard Agent:  159696593 - - Juniors Textured Cap with Applique Detail Agent:  162167621 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  Which one the item you want it to be return ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Customer:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  iwas ask for return yesterday Customer:  order no Customer:  9625599600 Customer:  three items Customer:  i need to return on more Customer:  black jaket Customer:  jacket Customer:  with three shoeses Agent:  please wait while checking Customer:  ok Customer:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Customer:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Customer:  162167621 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  you want to return those items also ? Customer:  the same but one more Customer:  the agent before you send to check Customer:  162019124 - - Round Toe Ballerina Shoes with Bow Accent Customer:  see this 4 items Agent:  as per the system you places return for 3 items yesterday Customer:  yes Customer:  one more Customer:  can or not Agent:  yes i can place a return for you Customer:  ok Customer:  do Customer:  this 4 items Customer:  becouse the courier can not came daily for only one item Agent:  ok wait while placing the return Customer:  ok Agent:  it is done Customer:  ok thank you Customer:  4 items return Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  4 items return Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello good morning Agent:  Thank you for reaching once again, good morning Customer:  yesterday Aramex courier take my return order but no return slip or tracking order Customer:  how to do Agent:  Could you please share your order number so that I can assist you further? Customer:  order n Customer:  9625599600 Agent:  As per order there is two return requests and only one item has been collected under  tracking ID 46048246775 Customer:  but i say to agent before two days but all togther 4 items Customer:  and i but the 4 items with the backge yesterday Customer:  return 3 first the after day also one Customer:  to much problems with online order Customer:  easy to go to the center and buy Customer:  plz check for that Customer:  i but yerstady 4 items return in order no 9625599600 Agent:  You mean, the all  items in the two return request have been handed over once time to the courier agent Customer:  yes all 4 items in one package Customer:  box Customer:  with lable of information order Customer:  was bring with it Customer:  i mean tracking order no you give me have inside 4 items return for the two request Agent:  Ok we will check with concern team and we will update you as soon as possible as the items still in transit to warehouse. Customer:  ok the secong problem Customer:  second Customer:  my count not work because of email cancelled Customer:  i write my phone no and see my information bellow when i buy i did not  care of what email it show Customer:  now how can i buy with the return items Customer:  i say my prolem before for another person Customer:  but no relpy Customer:  replay Customer:  no answer Customer:  i was buying as a guest Customer:  and the information store in the lab Agent:  In this order the refund will be credit to your online credit Agent:  And please reset your password if you are facing problem in your account Customer:  i trying alot but not work Customer:  no another option Customer:  this way i cannot buying Customer:  can changing the same items with another size Agent:  Sorry no other option as items in transit to our warehouse and the refund will processed for the same Customer:  what to do if the account doesnt open i will try but if not Customer:  gift card an option Customer:  simple and easy way Customer:  a lot of website use return as a gift card Customer:  not to much sending with courier Customer:  we are customer of land mark group form years not from today Agent:  Please delete the the APP and reinstall it again and try reset the password Customer:  i enter from website Customer:  yesterday i make new account when i download appl Customer:  can i tell the another of support team you have for sending credit in the new account Customer:  and also cannot Customer:  can you open my account from my phone number Agent:  You have already created a return request from the account and if you are facing any concern with your account we are able to solve it Customer:  no the retrun request sending buy telling the agent Customer:  not from me Customer:  as now i am taking to you as aguest Agent:  As we can see this order# 9625599600 as placed from a registered account, if you mean another order please share the order number. Customer:  buying as guest put number before end the information below as my account but entering no Customer:  i will trying to sign in but if not work Customer:  one question Agent:  Please share us the order ID or the email ID through which placed the order as guest so we can check further Customer:  can the agent helping in buying Customer:  [email-masked] Customer:  can the agent helping in buying Customer:  if i can not Agent:  No agent can help on assisting to place an order and we have checked under this there are two orders in your account and no order placed as guest. Agent:  Anything else we can help you with! Customer:  then why not opening to me what see in you screent as aguest Customer:  or fatema Customer:  now Customer:  what show in your screen Customer:  you dont know how  the guest buying Customer:  where my name in this chat Customer:  very bad word as no trust with customer prolem Customer:  problem Customer:  very bad Agent:  Please be informed that you have a registered account under the email [email-masked] if you are facing any problem with your account Agent:  please delete the APP and reinstall again Customer:  i have new account in the application with the same phone number check if you want Agent:  if the problem persist  kindly share us screen shot with image your are facing along with your mobile type and it version Customer:  in the phone app but here from the lab Customer:  no the pronlem from the lab Customer:  not the phone Customer:  offfff] Customer:  labtop Customer:  i think you dont under stand me i down load the applicaton and make new aacount Customer:  i have new account Agent:  If the issue persist, we request you to provide us some screenshots of the issue you are facing with the account so we can further assist you.  ​ Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you. Customer:  ok thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  good evening Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  i want to no order return or not Customer:  order no 9625599600 Customer:  it was to request return in one Customer:  two request in one Customer:  i have two request order put all in one when i return  it before days  4 items Customer:  all 4 items in one box Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  ok Customer:  iwill Agent:  After we checked the order reached warehouse on 6/1/2021 Agent:  it will take 2-3 days for quality check and refund will be done for you. Customer:  youe understand me about two request in one Customer:  return Agent:  yes i understand your point as it's been mention in the courier team . Customer:  yes i tell them before but to make sure Customer:  can i ask for one thinge Customer:  thing Agent:  sure. Customer:  can they transfer the refund to shukran card so thant i can buy from the store later Customer:  they do in the shops Customer:  some times on dont like thing we needed Customer:  i mean dont find something like it Agent:  the amount will be refunded to my credit as the payment was cash on delivery. Customer:  ok why not return cash as delivery Agent:  The refund will be done after checking the items in the warehouse. Customer:  yes but credit not cash  when i buy cash why not return cash for how buying cash Customer:  credit for how buying buy cards Customer:  they must make option for that Customer:  ok thank you Customer:  so much Customer:  for your helping Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625599600 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello Customer:  i want to ask about eeturn order Customer:  return Agent:  Hi, Thank you for contacting us. This's Mohamed How may I help you? Customer:  hi Customer:  i want to ask about return order Customer:  9625599600 Customer:  this number Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  do they return fund or ut Customer:  ok Customer:  or not Agent:  After we checked the refund has been done in my credit. Customer:  ok thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  can i ask something Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This's Mohamed How may I help you? Customer:  now i asking for refund the chat closing Customer:  my account close Customer:  can not open it Customer:  how much the refund they return Agent:  We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address. 3. Check your registered email inbox/spam folder. 4. Click on the password reset link and change your password. 5. You can login now with your new password Customer:  how much they return because that was two request in one Customer:  i return in one box togther Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  ok Customer:  order no need ? Agent:  240AED Customer:  ok Customer:  two more question Customer:  can i buying as guest and paid it Customer:  bu the credit Customer:  with agent help Agent:  we are apologising but we can't access customer details due o the privacy policy . Customer:  no way to buy it Agent:  This is the number 800-629823 Customer:  for Customer:  ?? Customer:  helping Customer:  i will call if they will help Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629301112 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:51 PM, 17th Jan                     hi                    hello good evening           04:52 PM, 17th Jan                     hi                    good evening           04:54 PM, 17th Jan                     hi                    /startOver           04:55 PM, 17th Jan                   Bot                   يرجى إدخال اسمك           04:55 PM, 17th Jan                     hi                    hello           04:55 PM, 17th Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           04:55 PM, 17th Jan                     hi                    i need to cancel order           04:56 PM, 17th Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           04:56 PM, 17th Jan                     hi                    /startOver           04:56 PM, 17th Jan                   Bot                   يرجى إدخال اسمك           04:56 PM, 17th Jan                     hi                    fatema           04:56 PM, 17th Jan                   Bot                   مرحبًا Fatema، ماذا تحتاج للمساعدة؟           04:56 PM, 17th Jan                     hi                    need agent to ask           04:57 PM, 17th Jan                   Bot                   مرحبًا Fatema، ماذا تحتاج للمساعدة؟           04:57 PM, 17th Jan                     hi                    hello           04:58 PM, 17th Jan                   Bot                   أهلا مرة أخرى!           04:58 PM, 17th Jan                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           04:58 PM, 17th Jan                     hi                    i need to cancel order           04:59 PM, 17th Jan                     hi                    now i do the order           04:59 PM, 17th Jan                     hi                    icant used my credit           04:59 PM, 17th Jan                     hi                    hello are you thier           05:01 PM, 17th Jan                     hi                    ?????           05:02 PM, 17th Jan                     hi                    ?????           05:02 PM, 17th Jan                     hi                    ????           05:02 PM, 17th Jan                     hi                    i need the items but           05:03 PM, 17th Jan                     hi                    cant used the credit           05:03 PM, 17th Jan                     hi                    ???           05:03 PM, 17th Jan                     hi                    /startOver           05:04 PM, 17th Jan                     hi                    ????           05:04 PM, 17th Jan                     hi                    /startOver           05:05 PM, 17th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           05:07 PM, 17th Jan                     hi                    yes           05:08 PM, 17th Jan                     hi                    9629301112           05:08 PM, 17th Jan                     hi                    i need the items           05:08 PM, 17th Jan                     hi                    but i cant used my credit           05:09 PM, 17th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           05:09 PM, 17th Jan                     hi                    ok           05:09 PM, 17th Jan                   Yazid                   Would you like to cancel your order ?           05:10 PM, 17th Jan                     hi                    if you can change to buy with credit no           05:10 PM, 17th Jan                     hi                    ihave 240           05:10 PM, 17th Jan                     hi                    but problem in account opening           05:10 PM, 17th Jan                     hi                    so that i buy as aguset           05:10 PM, 17th Jan                     hi                    phone number to make sure thats is my account           05:11 PM, 17th Jan                     hi                    0555642003           05:11 PM, 17th Jan                   Yazid                   We can not modifies or add anything once the order get placed           05:12 PM, 17th Jan                     hi                    ok cancel it           05:12 PM, 17th Jan                     hi                    how can i buy           05:13 PM, 17th Jan                     hi                    before put the order           05:13 PM, 17th Jan                     hi                    ask them to           05:13 PM, 17th Jan                     hi                    cancel it           05:13 PM, 17th Jan                   Yazid                   Wait a moment           05:14 PM, 17th Jan                   Yazid                   As per your request your order has been cancelled successfully .           05:15 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           05:15 PM, 17th Jan                     hi                    now ites cancel           05:15 PM, 17th Jan                   Yazid                   Yes its get cancel .           05:15 PM, 17th Jan                     hi                    ok how to buy before puting the order           05:15 PM, 17th Jan                     hi                    how to buy before put the oder to choose crdeit and the account cant open           05:16 PM, 17th Jan                   Yazid                   We would like to inform you that you can place your order by following the below given steps:  1. Find the items you want to buy by searching for them or by browsing our departments. 2. Add these items to your basket with the 'Add to Basket' button. 3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. 4. Enter your shipping information and click the 'Ship to this Address' button. 5. Enter your payment information and click the 'Continue' button. 6. Review your order and place it using the 'Place Your Order' button.           05:18 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           05:18 PM, 17th Jan                     hi                    wait           05:18 PM, 17th Jan                     hi                    i need help           05:18 PM, 17th Jan                     hi                    my account not open i buy as aguset           05:19 PM, 17th Jan                   Yazid                   you can login using this email [email-masked]           05:21 PM, 17th Jan                     hi                    cant open because of this is cancel           05:22 PM, 17th Jan                     hi                    can you see my information thier passwaord           05:23 PM, 17th Jan                     hi                    my password plz           05:26 PM, 17th Jan                     hi                    if you cant           05:26 PM, 17th Jan                   Yazid                   We do not have access to you password           05:26 PM, 17th Jan                     hi                    can you ask them to cancel my account plz           05:27 PM, 17th Jan                     hi                    they can           05:28 PM, 17th Jan                     hi                    i didnt open it from year approximately and buying only as aguest  but the information bellow when i write my phone number as sort information in it           05:30 PM, 17th Jan                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:30 PM, 17th Jan                     hi                    and the return application only by the agent like when you now canclled the order           05:30 PM, 17th Jan                     hi                    no more need this account           05:31 PM, 17th Jan                     hi                    when cancel email cant open any account sign with it           05:31 PM, 17th Jan                     hi                    this is the problem           05:32 PM, 17th Jan                     hi                    cancel account please no more need it iwill used new account and new email           05:33 PM, 17th Jan                   Yazid                   You can create a new account as well email for your old account you will get a notification on your email id by the concern team           05:36 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           05:36 PM, 17th Jan                     hi                    for what           05:36 PM, 17th Jan                     hi                    that wil cnvert credit in it           05:37 PM, 17th Jan                     hi                    if i email my problem to the concern team will do help on it           05:38 PM, 17th Jan                   Yazid                   We would like to inform you that we can not convert your credit from your account to a new account but for your new account will try to solve it           05:39 PM, 17th Jan                     hi                    sloving what when it new           05:40 PM, 17th Jan                     hi                    nothing to help           05:40 PM, 17th Jan                     hi                    just cancel that account           05:40 PM, 17th Jan                     hi                    close it           05:40 PM, 17th Jan                     hi                    and the problem will be sloved           05:40 PM, 17th Jan                     hi                    solved           05:40 PM, 17th Jan                     hi                    what number to call to ask to close the account           05:41 PM, 17th Jan                   Yazid                   Please note that your order number 9629301112 it not registered as guest           05:42 PM, 17th Jan                     hi                    what you see noe in your screen chat           05:42 PM, 17th Jan                     hi                    when i check out list out nubmer my informaion bellow           05:43 PM, 17th Jan                     hi                    and that why it look as a sign account order           05:43 PM, 17th Jan                     hi                    why i ask you to cancel if i sign in to it           05:44 PM, 17th Jan                     hi                    to sure that my account you ask           05:44 PM, 17th Jan                     hi                    no what ??           05:45 PM, 17th Jan                     hi                    it will take time to cancel the account           05:45 PM, 17th Jan                   Yazid                   It regiesited with this email id [email-masked] and mobile number 971555642003           05:46 PM, 17th Jan                     hi                    yes this my account and this my number           05:47 PM, 17th Jan                     hi                    have you ever know the sort informatio in websit           05:47 PM, 17th Jan                     hi                    make order to cancel account           05:48 PM, 17th Jan                   Yazid                   We will contact the concern team to cancel your account asap           05:49 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           05:49 PM, 17th Jan                     hi                    can they send amassage on my phone to make sure that is cancell           05:49 PM, 17th Jan                   Yazid                   Once it get done you will  get a notification on that           05:50 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           05:50 PM, 17th Jan                     hi                    and they can send cridit to skuran card or as gift car for buying           05:50 PM, 17th Jan                     hi                    what is email of concern team           05:51 PM, 17th Jan                     hi                    to write and send all problem           05:51 PM, 17th Jan                   Yazid                   You can mail them on [email-masked]           05:52 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           05:52 PM, 17th Jan                     hi                    thank you for your understanding and helping           05:52 PM, 17th Jan                     hi                    i will write to them           05:52 PM, 17th Jan                     hi                    thank you for your time           05:53 PM, 17th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:53 PM, 17th Jan                     hi                    you are very helpful person           05:53 PM, 17th Jan                     hi                    thank you           05:53 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994918