Subject: Ticket Assigned - Conversation with durafshan rehman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 11:18:46 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with durafshan rehman durafshan rehman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  durafshan rehman Bot:  Hi Durafshan Rehman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509120192            02:35 PM, 17th Jan                     durafshan rehman                    ?           02:38 PM, 17th Jan                   Yazid                   Hi Durafshan, Thank you for contacting us. My name is Yazid How may I help you?           02:39 PM, 17th Jan                   Yazid                   Are you still with us ?           02:40 PM, 17th Jan                     durafshan rehman                    Yes           02:41 PM, 17th Jan                     durafshan rehman                    I ordered 2 night suits           02:42 PM, 17th Jan                     durafshan rehman                    But I have received 2 totally different night suits today           02:42 PM, 17th Jan                     durafshan rehman                    ?           02:44 PM, 17th Jan                     durafshan rehman                    ??           02:44 PM, 17th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           02:45 PM, 17th Jan                   Yazid                   Are you still with us ?           02:47 PM, 17th Jan                     durafshan rehman                             02:47 PM, 17th Jan                     durafshan rehman                    9608946083           02:48 PM, 17th Jan                     durafshan rehman                    9628943083           02:49 PM, 17th Jan                   Yazid                   thank you for your patience           02:52 PM, 17th Jan                     durafshan rehman                    Please check the order           02:53 PM, 17th Jan                   Yazid                   You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "Order Number" from this page (https://www.maxfashion.com), and choose the products you want to return.  2- You can visit the nearest branch from (Max) and return the product to the branch.  3- You can provide us with the full product name and order number in order to create a return request from us.           02:53 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           02:53 PM, 17th Jan                     durafshan rehman                    Kindly generate the return request           02:54 PM, 17th Jan                     durafshan rehman                    The returns can be picked from my home?           02:54 PM, 17th Jan                     durafshan rehman                    Where they were delivered??           02:54 PM, 17th Jan                     durafshan rehman                    ?           02:56 PM, 17th Jan                   Yazid                   You can provide us with the full product name           02:59 PM, 17th Jan                   Yazid                   Are you still with us ?           03:00 PM, 17th Jan                     durafshan rehman                             03:02 PM, 17th Jan                     durafshan rehman                    These are the 2 products           03:02 PM, 17th Jan                     durafshan rehman                             03:03 PM, 17th Jan                     durafshan rehman                    ?           03:05 PM, 17th Jan                   Yazid                   Wait a moment           03:07 PM, 17th Jan                     durafshan rehman                    Okay           03:08 PM, 17th Jan                   Yazid                   Your return request has been done           03:11 PM, 17th Jan                     durafshan rehman                    Okayy           03:12 PM, 17th Jan                     durafshan rehman                    So in how many days will it be picked??           03:12 PM, 17th Jan                   Yazid                   It will be collected within 5 working days           03:15 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           03:15 PM, 17th Jan                     durafshan rehman                    Yes           03:15 PM, 17th Jan                     durafshan rehman                    The amount will be returned to the credit card used for the transaction?           03:15 PM, 17th Jan                   Yazid                   The amount will be refund to the credit card           03:18 PM, 17th Jan                   Yazid                   Is there anything else I can help with ??           03:18 PM, 17th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:18 PM, 17th Jan                     durafshan rehman                    No           03:18 PM, 17th Jan                     durafshan rehman                    Thanks           03:18 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994218