Subject: Ticket Assigned - Conversation with girish
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 10:57:25 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with girish girish                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Girish ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:37 PM, 17th Jan                     girish                    process return for below items..           02:37 PM, 17th Jan                     girish                    solid full length anti-pilling leggigs - 2 items melange t shirt with turtle neck - 1 items  total 3 items  fitting is issue           02:37 PM, 17th Jan                     girish                    Order #9627288723           02:37 PM, 17th Jan                     girish                    i not able to do this online           02:37 PM, 17th Jan                   Yazid                   H Girishi, Thank you for contacting us. My name is Yazid How may I help you?           02:40 PM, 17th Jan                     girish                    i was talking with one of u r team           02:42 PM, 17th Jan                     girish                    need to place return for Order #9627288723           02:42 PM, 17th Jan                     girish                    in system i not able to do so           02:42 PM, 17th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           02:45 PM, 17th Jan                     girish                    ok           02:46 PM, 17th Jan                   Yazid                   Thank you for your patience           02:49 PM, 17th Jan                     girish                    welcome           02:49 PM, 17th Jan                   Yazid                   Melange T-shirt with Turtle Neck and Long 2           02:50 PM, 17th Jan                   Yazid                   Solid Full Length Anti-Pilling Leggings with Elasticised Waistband 2           02:50 PM, 17th Jan                   Yazid                   you want these two items to be return           02:51 PM, 17th Jan                     girish                    yes in that..T shirt - 1 items and Legging 2 items           02:51 PM, 17th Jan                     girish                    1 - T shirt will keep           02:51 PM, 17th Jan                     girish                    total 3 items           02:51 PM, 17th Jan                   Yazid                   Your return request has been done           02:54 PM, 17th Jan                     girish                    great           02:54 PM, 17th Jan                     girish                    thanks           02:54 PM, 17th Jan                     girish                    received confirmation..thanks           02:55 PM, 17th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 PM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1994130