Subject: Ticket Assigned - Conversation with wajih
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 12:59:14 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wajih wajih                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wajih Bot:  Hi Wajih ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may ta
 ke an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566689990            04:43 PM, 16th Jan                   Yazid                   Hi Wajih, Thank you for contacting us. My name is Yazid How may I help you?           04:46 PM, 16th Jan                     wajih                    Hello           04:46 PM, 16th Jan                     wajih                    I want to ask you about the order #9628298037           04:47 PM, 16th Jan             
         wajih                    This order is not processed           04:48 PM, 16th Jan                     wajih                    I received message that no amount deduct from my credit card           04:50 PM, 16th Jan                     wajih                    But the amount is deducted           04:50 PM, 16th Jan                     wajih                    Can you please tell me the status and whats happen ?           04:51 PM, 16th Jan                     wajih                    ????           04:51 PM, 16th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           04:52 PM, 16th Jan                     wajih                    Ok           04:52 PM, 16th Jan                   Yazid                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9628298037) was not placed successfully. Whenever this happens our 
 system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9628298047).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:55 PM, 16th Jan                   Yazid                   Is there anything else I can help ?           04:56 PM, 16th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1991744