Subject: Ticket Assigned - Conversation with umer raza
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 08:41:02 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umer raza umer raza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umer raza Bot:  Hi Umer Raza ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501539726            12:28 PM, 16th Jan                     umer raza                    Ok           12:28 PM, 16th Jan                   Yazid                   Hi Umer, Thank you for contacting us. My name is Yazid How may I help you?           12:29 PM, 16th Jan                     umer raza                    Dear i want to know about my current order           12:30 PM, 16th Jan                     umer raza                    Can i change the sizes           12:30 PM, 16th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           12:30 PM, 16th Jan                     umer raza                    U can check my latest order           12:31 PM, 16th Jan                     umer raza                    ?           12:32 PM, 16th Jan                     umer raza                    9628420342           12:33 PM, 16th Jan                     umer raza                    Are u there           12:34 PM, 16th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           12:34 PM, 16th Jan                     umer raza                    Ok           12:34 PM, 16th Jan                   Yazid                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:35 PM, 16th Jan                   Yazid                   Is there anything else I can help with ??           12:36 PM, 16th Jan                     umer raza                    Dear i want to change the sizes           12:37 PM, 16th Jan                   Yazid                   As per the policy the exchange not allowed only return           12:38 PM, 16th Jan                     umer raza                    Is it ok to return and re order??           12:39 PM, 16th Jan                   Yazid                   Yes can return your items then you can placed a new order           12:40 PM, 16th Jan                   Yazid                   Is there anything else I can help with ??           12:40 PM, 16th Jan                     umer raza                    Ok           12:40 PM, 16th Jan                     umer raza                    Thanks           12:40 PM, 16th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990801