Subject: Ticket Assigned - Conversation with adeel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 16 Jan 2021 07:58:42 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adeel adeel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adeel Bot:  Hi Adeel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263902766 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548658718            11:52 AM, 16th Jan                     adeel               
               11:53 AM, 16th Jan                   Yazid                   Hi Adeel, Thank you for contacting us. My name is Yazid How may I help you?           11:53 AM, 16th Jan                     adeel                    I have this order           11:54 AM, 16th Jan                     adeel                    That i placed on 14 january           11:54 AM, 16th Jan                     adeel                    I did not receive any confirmation message           11:54 AM, 16th Jan                     adeel                    Neither i received any message to collect           11:54 AM, 16th Jan                     adeel                    It is only showimg me peocessing           11:55 AM, 16th Jan                     adeel                    For you information it is pickup oeder not delivery           11:55 AM, 16th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           11:55 AM, 16th Jan            
          adeel                    Ok           11:56 AM, 16th Jan                     adeel                    I already attached the order picture           11:56 AM, 16th Jan                   Yazid                   We would like to inform you that your order is ready for collection from the store           11:56 AM, 16th Jan                   Yazid                   Is there anything else I can help with ??           11:56 AM, 16th Jan                     adeel                             11:56 AM, 16th Jan                     adeel                    Ok thanks           11:56 AM, 16th Jan                     adeel                    But id not receive any message           11:56 AM, 16th Jan                     adeel                    Can you please confirm via message to collect           11:57 AM, 16th Jan                     adeel                    Or in application update the status to collect instead of processing           11:57 AM, 16th Jan                   Yazid     
               It will be update for the notification but for now you are able to go the store for collection           11:58 AM, 16th Jan                     adeel                    Ok           11:58 AM, 16th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 AM, 16th Jan                     adeel                    Thanks           11:58 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1990663