Subject: Ticket Assigned - Conversation with shahnawaz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 15:59:52 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahnawaz shahnawaz                    Bot:  Hi again! Bot:  Please enter your name Customer:  shahnawaz Bot:  Hi Shahnawaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260822355 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:49 PM, 15th Jan                   Yazid                   Hi Shahnawaz, Thank you for contacting us. My name is Yazid How may I help you?           07:50 PM, 15th Jan                     shahnawaz                    Actually I order online 10 days before online and select it as pick it up from           07:50 PM, 15th Jan                     shahnawaz                    Store           07:51 PM, 15th Jan                     shahnawaz                    Now I am unable to reach store for sometime as I am out of city           07:51 PM, 15th Jan                     shahnawaz                    And if I didn’t collect my order within 14 days of order then it automatically cancelled           07:52 PM, 15th Jan                     shahnawaz                    Which completes on 19 of Jan           07:52 PM, 15th Jan                     shahnawaz                    Now I want you to update my order to Be collect on 26 of Jan or before           07:53 PM, 15th Jan                     shahnawaz                    ???           07:55 PM, 15th Jan                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and will get back to you for update your collection           07:55 PM, 15th Jan                   Yazid                   Is there anything else I can help with ?           07:57 PM, 15th Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:59 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989616