Subject: Ticket Assigned - Conversation with rasel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 14:03:45 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasel rasel                    Bot:  Hi again! Bot:  Please enter your name Customer:  rasel Bot:  Hi Rasel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566577491 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rasel, Thank you for contacting us. How may I help you? Customer:  Contact me in WhatsApp Customer:  Few days ago I ordered some products Customer:  Hello Agent:  we are apologising but we are live chat Customer:  Sorry Agent:  Could you please share your order number so that I can assist you further? Customer:  My order number 8226788029 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  When would I get my product Agent:  After we checked the order has been out for delivery today Agent:  you will be contacted by the courier team for the delivery. Agent:  do you have any other question that i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rasel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rasel, Thank you for contacting us. How may I help you? Customer:  I wouldn't get my product Agent:  Could you please share your order number so that I can assist you further? Customer:  8226788029 Agent:  Could you please share your order number so that I can assist you further? Customer:  Do you tell me that when you will give me my order Customer:  My order number 8226788029 Agent:  After we checked the order is out for delivered today Agent:  you will be contacted today for the delivery. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  The delivery man didn't contact with me Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rasel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:57 PM, 15th Jan                   Yazid                   Hi Rasel, Thank you for contacting us. My name is Yazid How may I help you?           05:59 PM, 15th Jan                   Yazid                   Are you still with us ?           06:01 PM, 15th Jan                   Yazid                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:03 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989358