Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 13:30:59 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622725565 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971509180074 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:22 PM, 15th Jan                     hi                    i want to change the item i purchased online with the same item, because i received it with damage           05:23 PM, 15th Jan                     hi                    /startOver           05:23 PM, 15th Jan                   Bot                   يرجى إدخال اسمك           05:23 PM, 15th Jan                     hi                    hello           05:23 PM, 15th Jan                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           05:23 PM, 15th Jan                   Yazid                   Hi, Thank you for contacting us. My name is Yazid How may I help you?           05:24 PM, 15th Jan                     hi                    i want to change 1 item i purchased online from cetrepoint, with the same item because the i received had damage           05:24 PM, 15th Jan                     hi                    the item i received has damage           05:25 PM, 15th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           05:27 PM, 15th Jan                   Yazid                   Are you still with us ?           05:29 PM, 15th Jan                   Yazid                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:30 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989276