Subject: Ticket Assigned - Conversation with ruqia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 11:05:50 +0000

Hi Yazid Abdullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ruqia ruqia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ruqia Bot:  Hi Ruqia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4521770684 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97470330214 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ruqia, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi Customer:  Actully Customer:  My oth Customer:  Order got returned Customer:  How can I get it today Agent:  We are truly sorry to say that, as per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Agent:  Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+97470330244) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated. Agent:  We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.   Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ruqia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4528218484 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:55 PM, 15th Jan                     ruqia                    Sure           02:55 PM, 15th Jan                     ruqia                    ??           02:56 PM, 15th Jan                   Yazid                   Hi , Thank you for contacting us. My name is Yazid How may I help you?           02:57 PM, 15th Jan                     ruqia                    Hi           02:57 PM, 15th Jan                     ruqia                    Actually the order number I mentioned earlier           02:58 PM, 15th Jan                     ruqia                    When I'm tracking it shows wrong number and it has been returned           02:58 PM, 15th Jan                     ruqia                    So basically Im getting all my orders on same number literally and why is it returned and it's more than 3 days           02:58 PM, 15th Jan                   Yazid                   Could you please share your order number so that I can assist you further?           02:58 PM, 15th Jan                     ruqia                    4528218484           02:59 PM, 15th Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           03:00 PM, 15th Jan                     ruqia                    Sure yea           03:00 PM, 15th Jan                   Yazid                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response on mobile number 97470330244           03:01 PM, 15th Jan                   Yazid                   Please verify the number           03:01 PM, 15th Jan                   Yazid                   Are you still with us ?           03:03 PM, 15th Jan                   Yazid                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:05 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988942