Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 14 Apr 2021 12:45:41 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">ear Sir</span><div style="-webkit-text-size-adjust: auto">This the third time to send you email and several contacts by and nothing till now solved and you didn’t send the courier to pick the stuff</div>
<div style="-webkit-text-size-adjust: auto">This is ver strange from your side</div>
<div style="-webkit-text-size-adjust: auto">Please clarify </div>
<div style="-webkit-text-size-adjust: auto">Thanks</div>
<div style="-webkit-text-size-adjust: auto">Amani</div>
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<div>Sent from My IPhone</div>
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<div>On Apr 9, 2021, at 2:14 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Amani,</div>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">Thank you for getting in touch with us.</span></div>
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<div><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We are truly sorry to hear that our courier team failed to pickup the items of the order number 2001202771 from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span></div>
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<div><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We can understand your frustration here. Please be assured as we have now escalated this issue with our concern team and they will arrange a pickup for your items. </span></div>
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<div><span rel="tempredactor" style="font-size: 14px">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> Your friends,</span></div>
<div><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2331950