Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 05:37:37 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Here is the package reference, all joints are very weak and the supporting wooden net is broken from multiple places.</div>
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<div style="direction: ltr">Over all product is extremely weak and is not as expected, either you refund me or provide a higher quality ASAP.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwOTgyMjE3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JLN1a9SJ3fsN8Vr4NipcowTtoqiWRzktqBCU4JnrmG8"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 10 Apr 2021, at 4:03 AM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Hawy,<br>
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Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We can understand your frustration regarding the issue that you are facing, we would be feeling the same if we were in your shoes.<br>
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We request you to please share the images of the damaged item along with the invoice for the purchase, so that we may escalate your concern to the store team as store and online are separate platforms hence we are unable to check the details of your order on
 our end but we can share the complaint with the relevant department so an action on the same can be taken on a priority basis.<br>
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Once the images of the items and invoice are shared, we will ask the relevant team to contact you on 0557907907 or 0555336696.<br>
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We look forward to hearing from you. Thank you for your help!<br>
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Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2205621