Subject: New Reply Received - Damaged items
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 07:43:18 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Damaged items   Ticket comment <div>
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Actually what happened is a complete nonsense and unacceptable by all means you let me lost my items and discount and forced to refund or accept a damaged items or pay more money to get the same items but in good condition because you refused to exchange and
 it’s your fault and responsibility very bad experience completely disappointed </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 8, 2021 5:00:09 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2363722] - Damaged items
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<div dir="ltr">Hi Hazem Emam,<br>
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Thank you for your prompt response.<br>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items due to a damage issue however, we do not have an exchange option available online at this time.</div>
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<div dir="ltr">You can return online purchases for the refund through the below three channels:<br>
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·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "9646637130". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any Max store across the UAE.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2363722