Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 03:29:28 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div>Hi, </div>
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<div>Thank you for the response. </div>
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<div>It’s been 3 working days since you received the products so is the quality check completed? Will I be informed about it?</div>
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<div>As I track the details on the splash website it’s mentions return in progress.  <br><div>
<br><div dir="ltr">Thank you,<div>Sophia.</div>
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<div>On 7 Apr 2021, at 11:07 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Sophia,<br><br>Thank you for contacting us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would like to inform you that your product  from the order number 9646371833 reached our warehouse on 03 Apr 2021 and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid will be refunded back to your original payment method.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367840