Subject: New Reply Received - order cancelation
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 09:30:52 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  order cancelation  Ticket comment <div dir="auto">Ok i understand regarding the order cancellation but any update regarding the refund because i haven't been refunded in my account yet.</div>
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<div>On Tue, Apr 6, 2021, 2:33 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr"><div dir="ltr">Hi Ashhad,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that Iconic Slim Fit Solid T-shirt with Crew Neck and Raglan Sleeves was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding
  the same items.<br><br>Our delivery partner will call you on +971508697044 before delivering these items.<br><br>Please let us know if we can be of any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2358017