Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 03:01:47 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Re:   Ticket comment <div>How can i get the refund?<br><br>
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<div>On Apr 6, 2021, at 2:42 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Giselle,<br><br>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that  Solid Wide Leg Poplin Culottes with Pocket Detail and Elasticised Waistband was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr">We are sorry to inform you that as we won't be able to add or replace any item once the order has been placed successfully.<br><br>Our delivery partner will call you before delivering these items.<br><br>Please let us know if we can be of any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2358578