Subject: New Reply Received - Wrong Item Received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Apr 2021 14:14:58 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Wrong Item Received  Ticket comment <div>Hi,</div>
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<div>Just want to check if you have any information regarding the below return request. It has been picked up by Aramex courier yesterday and didn’t get any update or confirmation that they have picked up the parcel already. Appreciate your quick response. </div>
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<div>Thanks,</div>
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<div>Mary Gracr Compañero<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 3, 2021, at 4:51 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Grace,</div></div>
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<div><span rel="tempredactor" style="font-size: 14px">Thank you for reaching out us.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We checked and see that return request is raised for the order number 9647128239. Our collection team will contact you within 3 - 5 working days to collect the wrong item from you. Once we will receive the item we will process the refund for you to the same payment method.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342421