Subject: New Reply Received - Received photo frame as damaged
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 19:57:56 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Received photo frame as damaged  Ticket comment <div dir="auto">Thank you for your assistance. </div>
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<div>On Thu, 1 Apr 2021, 03:36 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sathesh,<br><br>Thank you for contacting us.</div>
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<div dir="ltr"><div dir="ltr">We apologies for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "8244248669". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any Centrepoint store across the Kuwait.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2332871