Subject: New Reply Received - Missing item from order #7428652338
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Apr 2021 00:32:41 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Missing item from order #7428652338  Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Dears, </div>
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<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
I have requested to return the item for 2 months now , still they dint collect yet . </div>
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<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
They called to investigate the matter and arrange for pick up but thats it . </div>
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<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Kindly manage to do the needfull process . </div>
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Regards</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, January 18, 2021 11:04 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1996047] - Missing item from order #7428652338
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<div dir="ltr">Hi Zahra,<br>
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Thank you for shopping with us.<br>
<br>
We are sorry for the inconvenience caused to you.<br>
<br>
We are truly sorry to hear that you received incomplete item but this is not typical of the experience we offer, and we understand the inconvenience this has caused, however at this time we are unable deliver the missing item.You can return the for the refund
 and we will help you on the same.<br>
<br>
 You can return online purchases through the below three channels:<br>
 <br>
·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.<br>
·You can also book the return online. You can log into your account and go to Order History. Click on "7428652338". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any Mothercare store across the Bahrain.<br>
 <br>
Here’s what you need to do.<br>
 <br>
·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Mothercare store in the Bahrain.<br>
·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
 <br>
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
 <br>
Feel free to get in touch with us for further assistance.<br>
 <br>
Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996047