Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 17:48:48 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto" style="direction: ltr; margin: 0px; padding: 0px; font-family: sans-serif; font-size: 11pt; color: black">
Hi good evening,<br>
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Thank you so much for your reply, and it all is clear now why I haven't received the dress.
<span style="font-size: 11pt">But I also haven't received any credit in my account.</span>
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To be clear, I went to the shop in IBN Batutta. Due no stock in the store they ordered it all online for me, the only thing I needed to do was fill in my address and my mobile number and buy a gift card at the cashier to pay the amount.<br>
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If I check my account in the centerpoint app, I can't find any details about this order or see that I have this credit.
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Can you please let me know what the next step is I need to follow? I obviously want the credit back.
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Hope to hear from you soon.<br>
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Kind regards,<br>
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Varsha Jagroep <br>
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0503940711<br>
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<img id="b39728ba-4eab-4f39-918d-142d0087dc55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNzY2NzkxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RSi-g9SqX6__CabZMVVW1yctv0--SnzQSIESAwSwwII" alt="Image" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, April 2, 2021 9:34:57 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2341727] - Delivery
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<div dir="ltr">Hi Monis,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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This order number 9646249956 is not cancelled, during quality check we found out that Solid Midi Tiered A-line Dress with Short Puff Sleeves was not in a good condition to be sold and that was the last of their stock hence we took them out of your order and
 refunded<br>
AED 83.00 to your online my credit account to you for them.<br>
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We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled<br>
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Please let us know if we can be of any further assistance.<br>
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Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2341727