Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 08:17:24 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="ltr">Thank you so much for your response.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 28 Mar 2021 at 01:22, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Rao,</div></div>
<div dir="ltr"><div dir="ltr">
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<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 4 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount KWD 10.40 on 3/25/21 and KWD 1.20 on 3/26/21   and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these 4 items were cancelled and you received a notification regarding the same items.</div>
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<div>Feel free to reach out to us if you need any further assistance.<br>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2312226