Subject: New Reply Received - Damage Bag
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 18:11:22 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Damage Bag  Ticket comment <div class="ydpc5051e67yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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<div dir="ltr">HI,</div>
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<div dir="ltr">what do you mean my order was delivered completely?</div>
<div dir="ltr">the reason why i emailed you is because one of the item is not there but instead </div>
<div dir="ltr">replacing with the damage one of different style.</div>
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<div class="ydpc5051e67signature"><font color="#ff00ff">every day may not be good,<br>but there's something good in every day<br> chat</font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, 24 March 2021, 09:20:03 PM GMT+4, Shoemart &lt;[email-masked]&gt; wrote:
                
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                <div><div id="ydp18e6e18eyiv5103400424"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sharito,<br><span style="font-size:14px"><br></span>
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<div><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We apologies for the inconvenience caused.<br><br>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item. Below you will find the process for initiating the return.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">You can return online purchases through the below three channels:</span></div>
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<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> You can contact our customer support team on 800-74636278 to book a return and to be notified of the refund amount based on our return policy.</span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.</span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</span></div>
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<span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">​</span><br>
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<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We would also like to inform you that after checking your order, we found out that your order has been delivered completely.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> Your friends,</span></div>
<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> The Support Team</span></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2294729