Subject: New Reply Received - Unable to return some items from my order please help
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 08:43:24 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Unable to return some items from my order please help  Ticket comment <div dir="auto">But i hav returned these lingerie products before also thts the reasons i purchased so many of them online,but i dont like the fit.now wat will i do with thm.help me please m ur regular customer. Plus they are in the same condition i recieved them.i have always returned back lingerie before too.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 25 Mar 2021, 05:10 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Kauz,</div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt"><br></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px" dir="ltr">Thank you for getting in touch with us.<br><br></span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">We apologize for the inconvenience caused.</span></div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"> As per the policy, Lace Detail Padded Bra with Briefs products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation.</span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">​</span><br>
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<div><span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to reach out to us if you need any further assistance.<br><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2296594