Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 24 Mar 2021 11:12:33 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Delivery  Ticket comment <br>Dear all, <div>For the 4the time im sending my email below with the credit card transaction happened as below</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNDY1MzQxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MSFnOgIfidwzp64b1ypQ_amHVezQXacif68bREf4c1s">
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<div>I make order online the amount 216 was debited and i never got the order, the site was closed and no order number was send to me</div>
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<div>Manal yaqoob</div>
<div>0505877646</div>
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<div dir="ltr">Sent from my iPhone</div>
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<br>Begin forwarded message:<br><br>
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<div>From: manal m &lt;[email-masked]&gt;<br><b>Date:</b> 11 March 2021 at 12:29:19 PM GST<br><b>To:</b> [email-masked]<br><b>Subject:</b> <b>Fwd: [#2214623] - Delivery</b><br><br>
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<b>From:</b> manal m &lt;[email-masked]&gt;<br><b>Date:</b> 10 March 2021 at 4:57:08 PM GST<br><b>To:</b> Splash &lt;[email-masked]&gt;, [email-masked]<br><b>Subject:</b> <b>Re: [#2214623] - Delivery</b><br><br>
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<blockquote><div dir="ltr">Hi all<div><br></div>
<div>I dont have order no as informed you, i made the order while i was in your store in mirdif city center, one of your staff assist me to fill in the items and she used her code to give me 20% discount .</div>
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<div>And i made the order from the site and did not use my account in splash.</div>
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<div>Attach is the sms the money was debited from my credit card . Order was for 3 items.</div>
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<div>Please call me in this no 0505877646</div>
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<div>Manal yaqoob</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNDY1MzQxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7E8x91lAa4IzLWWrnPSXHammFt7CmNRRxdbPQXvjQVY"><br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 10 Mar 2021, at 12:16 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Manal,<br><br>
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<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>Thank you for contacting us. </span></div>
<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'><br></span></div>
<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know either your order number or the email address you used to place the order.</span></div>
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<span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap' dir="ltr">​</span><br>
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<div style="line-height: 1.38"><span dir="ltr" style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>As we checked and see that last order placed under this account  on 6/22/20 and order number is9788914258</span></div>
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<span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap' dir="ltr">​</span><br>
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<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap'>Looking forward to hearing from you.</span></div>
<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'><br></span></div>
<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>Your friends, </span></div>
<div style="line-height: 1.38"><span style='font-size: 11pt; font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0); text-decoration: none; white-space: pre-wrap'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2214623