Subject: New Reply Received - Order no: 8244284839
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 00:28:18 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Order no: 8244284839  Ticket comment <div>I have provided proof of the screenshot of my bank statement that you have deducted the amount twice from my account. Please check the email properly and refund me back the deducted amount charged for the system error</div>
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<div>Your regards<br><br><div dir="ltr">
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<div>On Mar 23, 2021, at 3:08 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Abbas,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8244284793 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:8244284839.</div>
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<br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2285963