Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 23:42:04 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Splash</div>
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<div class="">I will keep the Marvel t shirt and return the duplicate Tom and Jerry, Please can you send an invoice copy. I bought them via Facebook,<br class=""><div>
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<div>On 21 Mar 2021, at 21:34, Splash &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Paul,<br class="">
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<div class="">Thank you for shopping with us.</div>
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<div dir="ltr" class="">We are truly sorry to hear that you wish to return the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr" class="">·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.</div>
<div class="">·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr" class="">·You can now drop off your return to any Splash store across the UAE.</div>
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<div class="">Here’s what you need to do.</div>
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<div dir="ltr" class="">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.</div>
<div class="">·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div class="">·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div class="">Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div class="">Feel free to get in touch with us for further assistance.</div>
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<div class="">Your friends,</div>
<div class="">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2279573