Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 18:31:36 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Dear Centrepoint,</div>
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<div dir="auto">No one came to collect my return request. </div>
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<div dir="auto">None from your collection team has called me either regarding the collection of the items. Awaiting for your update on this.</div>
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<div dir="auto">Moving forward, kindly schedule the collection on Saturday, 27-March and process the refund  accordingly.</div>
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<div dir="auto">S.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 16 Mar 2021 at 22:51 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sheryl,<br><br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this however, we do not have an exchange option available online at this time. You can return online purchases.<br><br>We checked and see that return request is raised for the item. Our collection team will contact you within 3 - 5 working days to collect the wrong item from you. Once we will receive the item we will process the refund for you to the same payment method.<br><br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2237139