Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 13:11:00 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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Hello,</div>
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This is a very disappointing email. Just sorry is not enough for messing up things twice!</div>
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I seriously need some form of compensation for this.</div>
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I look forward to what you have to offer.</div>
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Thank you</div>
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Dhana </div>
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0547711769</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 18, 2021 10:15:59 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2250826] - Returns
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<div dir="ltr">Hi Dana,<br>
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<div dir="ltr">Thank you for reaching out us.<br>
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We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this however, we do not have an exchange option available online at this time.
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We checked and see that return request is raised for the item. Our collection team will contact you within 3 - 5 working days to collect the wrong item from you. Once we will receive the item we will process the refund for you to the same payment method.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2250826