Subject: New Reply Received - Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 13:48:57 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Dear team,
</div>
<div>
<br>
</div>
<div>Today your deliver card passed by to pick up the returned car seat. I’ve been told I will receive a call before he passes by but no one called and I just found him on my door. </div>
<div>
<br>
</div>
<div>I wanted to put the car seat in a new cardboard box (my nanny unwrapped the car seat and threw the box). </div>
<div>
<br>
</div>
<div>I am attaching pictures of the damaged storage back door to see the missing handle as I received it. And the new born snuggle seat and a plastic add-on to show you what I gave to the delivery guy. The car seat condition was intact when I give it to him. </div>
<div>
<br>
</div>
<div>Please notify me when will I receive the refund.</div>
<div>
<br>
</div>
<div>Thank you. </div>
<div>
<br>
</div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMjk2MDU5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B2_9yv4KUBT6qpytP2Y64geQKCe_Jr4AJ41q4LpIPOU"></div>
<div>
<br>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMjk2MDU5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xnEimGsFtTONYL7-s4UiFewavOL5khzc6IuCSWN0Jmg"><br>
<br>
</div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMjk2MDU5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KpGcoUrcxcSGJPjoJb_OZydfi953F9T-mG1Cj8wuTcg"><br>
<br>
<div dir="ltr">
<div>Lina</div>
Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Mar 2021, at 8:18 PM, Lina Chaccour &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<span>Hello again,</span><br>
<span></span><br>
<span>I just unwrapped the car seat and I noticed that the storage door on the back of the seat is kind of broken. It is missing the handle and it is always open. I attached a picture closing it with my hand to show the missing grey handle.</span><br>
<span></span><br>
<span>Can you please replace this car seat as I’m afraid it is not safe.</span><br>
<span></span><br>
<span>Thank you.</span><br>
<span></span><br>
<span></span><br>
<span></span><br>
<span></span><br>
<span>Lina</span><br>
<span>Sent from my iPhone</span><br>
<span></span><br>
<span>On 12 Mar 2021, at 12:14 PM, Lina Chaccour &lt;[email-masked]&gt; wrote:</span><br>
<span></span><br>
<span> Hello support team,</span><br>
<span></span><br>
<span>I have already linked my account before I sent you an email. It is still empty, check these screenshots.</span><br>
<span>Can you fix it from your side please?</span><br>
<span></span><br>
<span>Thanks &#128591;&#127995;</span><br>
<span></span><br>
<span>&lt;image.png&gt;</span><br>
<span></span><br>
<span>&lt;image.png&gt;</span><br>
<span></span><br>
<span></span><br>
<span>&lt;image.png&gt;</span><br>
<span></span><br>
<span></span><br>
<span></span><br>
<span>Lina</span><br>
<span>Sent from my iPhone</span><br>
<span></span><br>
<span>On 12 Mar 2021, at 3:40 AM, Babyshop &lt;[email-masked]&gt; wrote:</span><br>
<span></span><br>
<span></span><br>
<span>Hi Lina,</span><br>
<span></span><br>
<span>Thank you for getting in touch with us.</span><br>
<span>​</span><br>
<span>We are sorry for the inconvenience caused to you.</span><br>
<span></span><br>
<span>​</span><br>
<span>We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.</span><br>
<span></span><br>
<span>To link your Shukran card, please follow the below steps:</span><br>
<span></span><br>
<span>1- Log in your account.</span><br>
<span>2- Go to My account &gt; Shukran &gt; Link your account here.</span><br>
<span>3- Follow the provided steps on the webpage</span><br>
<span></span><br>
<span>After you have linked your Shukran account and you have 200 points or more, you will be eligible to spend your points.</span><br>
<span></span><br>
<span>Feel free to get in touch with us for further assistance.</span><br>
<span></span><br>
<span>Your friends,</span><br>
<span>The Support Team</span><br>
<span>2219968:1125156</span><br>
<img src="cid:16%253aX%253aRgAAAADU33taMVOWQY%252fZad1nfx2tBwDeKwJa%252fSQBRJEldS%252bI9dvvAAAAAAEJAADeKwJa%252fSQBRJEldS%252bI9dvvAAQw7LfaAAAJ%253aEACipQeK%252btIGSbUpXDRpBUj8" id="16%3aX%3aRgAAAADU33taMVOWQY%2fZad1nfx2tBwDeKwJa%2fSQBRJEldS%2bI9dvvAAAAAAEJAADeKwJa%2fSQBRJEldS%2bI9dvvAAQw7LfaAAAJ%3aEACipQeK%2btIGSbUpXDRpBUj8"><img src="cid:16%253aX%253aRgAAAADU33taMVOWQY%252fZad1nfx2tBwDeKwJa%252fSQBRJEldS%252bI9dvvAAAAAAEJAADeKwJa%252fSQBRJEldS%252bI9dvvAAQw7LfaAAAJ%253aEABvo9GQdejxR6%252f8eZ%252f9DAY3" id="16%3aX%3aRgAAAADU33taMVOWQY%2fZad1nfx2tBwDeKwJa%2fSQBRJEldS%2bI9dvvAAAAAAEJAADeKwJa%2fSQBRJEldS%2bI9dvvAAQw7LfaAAAJ%3aEABvo9GQdejxR6%2f8eZ%2f9DAY3"><img src="cid:16%253aX%253aRgAAAADU33taMVOWQY%252fZad1nfx2tBwDeKwJa%252fSQBRJEldS%252bI9dvvAAAAAAEJAADeKwJa%252fSQBRJEldS%252bI9dvvAAQw7LfaAAAJ%253aEAApAUfI6riES7oj%252fnKdx9Ok" id="16%3aX%3aRgAAAADU33taMVOWQY%2fZad1nfx2tBwDeKwJa%2fSQBRJEldS%2bI9dvvAAAAAAEJAADeKwJa%2fSQBRJEldS%2bI9dvvAAQw7LfaAAAJ%3aEAApAUfI6riES7oj%2fnKdx9Ok"><img src="cid:16%253aX%253aRgAAAADU33taMVOWQY%252fZad1nfx2tBwDeKwJa%252fSQBRJEldS%252bI9dvvAAAAAAEJAADeKwJa%252fSQBRJEldS%252bI9dvvAAQw7LfaAAAJ%253aEACseuvb%252fGhsQ5XF395iG91z" id="16%3aX%3aRgAAAADU33taMVOWQY%2fZad1nfx2tBwDeKwJa%2fSQBRJEldS%2bI9dvvAAAAAAEJAADeKwJa%2fSQBRJEldS%2bI9dvvAAQw7LfaAAAJ%3aEACseuvb%2fGhsQ5XF395iG91z">
</div>
</blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2219968