Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 03:40:11 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydp189bfa6dyahoo-style-wrap" style="font-family:times new roman, new york, times, serif;font-size:16px">
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<table class="ydpa0940aeeyiv5897509660content" border="0" cellpadding="0" cellspacing="0" align="center" style="padding: 0px; max-width: 620px; width: 620px; font-family: Helvetica, Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;background-color:FFFFFF"><tbody>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px;background-color:#f2f2f2"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr><td align="center" style="border: 0px; padding: 5px 0px; color: rgb(30, 30, 30); font-size: 12px; line-height: 18px; text-align: right">Here’s what you need to do next.</td></tr></tbody></table></td></tr></tbody></table></td></tr>
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<div class="ydpa0940aeeyiv5897509660content"><table width="100%" style="padding: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table align="center" style="padding: 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px">
<table align="left" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 25px 0px 0px 5px"><a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="display: inline-block" target="_blank" rel="noreferrer"><img alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90" style="border: 0px; margin: 0px" class=""></a></td></tr></tbody></table>
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<tr><td style="border: 0px; padding: 15px 0px 0px">Download our apps now</td></tr>
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<td style="border: 0px; padding: 5px 15px 0px 0px"><a href="https://itunes.apple.com/ae/app/id1157403562" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" class=""></a></td>
<td style="border: 0px; padding: 5px 0px 0px 15px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3DWelcomeMail%26utm_medium%3Demail%26utm_campaign%3Dwelcome" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" class=""></a></td>
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<td style="border: 0px; padding: 2px 10px 0px 0px"><a href="https://itunes.apple.com/ae/app/id1157403562" style="color: rgb(32, 32, 32)" target="_blank" rel="noreferrer">iPhone</a></td>
<td style="border: 0px; padding: 2px 0px 0px 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3DWelcomeMail%26utm_medium%3Demail%26utm_campaign%3Dwelcome" style="color: rgb(32, 32, 32)" target="_blank" rel="noreferrer">Android</a></td>
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<div class="ydpa0940aeeyiv5897509660content"><table style="padding: 0px; background: rgb(36, 36, 40)"><tbody><tr><td align="center" style="border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: rgb(238, 238, 238); border-left-color: initial; border-image: initial; padding: 0px"><table align="center" style="padding: 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660navigation" width="100%" style="padding: 0px; font-size: 14px; line-height: 16px"><tbody><tr><td style="border: 0px; padding: 5px 0px">
<span class="ydpa0940aeeyiv5897509660navmenu"><a href="https://www.splashfashions.com/sa/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(255, 255, 255); display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Women</a></span> <span class="ydpa0940aeeyiv5897509660navmenu"><a href="https://www.splashfashions.com/sa/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(255, 255, 255); display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Men</a></span> <span class="ydpa0940aeeyiv5897509660navmenu"><a href="https://www.splashfashions.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(255, 255, 255); display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Offers</a></span> <span class="ydpa0940aeeyiv5897509660navmenu"><a href="https://www.splashfashions.com/sa/en/search?q=concept.en%3Asplash%3AallCategories%3Awomen-regular-accessories%3AallCategories%3Amen-regular-accessories" style="color: rgb(255, 255, 255); display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Accessories</a></span>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; max-width: 90%"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px 0px 20px">
<div style="font-size: 24px; margin: 0px; padding: 0px; text-align: left; font-weight: bold; color: rgb(32, 32, 32); line-height: 32px">We’ve received your return request.</div>
<div style="margin: 0px; padding: 10px 0px 0px; line-height: 22px; text-align: left; color: rgb(32, 32, 32)">Hi saima ishaq, thank you for getting in touch with us. Here’s how your return <span style="color: rgb(0, 185, 229)">1000633306</span> for order <span style="color: rgb(0, 185, 229)">6281296878</span> will work.Our delivery partner will pick up your return in around 2-5 business days.</div>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; max-width: 90%"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody>
<tr><td align="left" style="border: 0px; padding: 0px; line-height: 20px; color: rgb(36, 36, 40); font-weight: bold"><strong>Order Details</strong></td></tr>
<tr><td align="center" style="border: 0px; padding: 15px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; font-size: 14px"><tbody><tr>
<td width="28%" align="left" style="border: 0px; padding: 0px 0px 0px 15px"><div style="font-size: 15px; color: rgb(32, 32, 32); padding: 0px; line-height: 20px; margin: 0px">Item</div></td>
<td width="40%" align="left" style="border: 0px; padding: 0px 0px 0px 15px"><div style="font-size: 15px; color: rgb(32, 32, 32); padding: 0px; line-height: 20px; margin: 0px">Description</div></td>
<td width="30%" align="right" style="border: 0px; padding: 0px 10px 0px 0px"><div style="font-size: 15px; color: rgb(32, 32, 32); padding: 0px; line-height: 20px; margin: 0px">Total Price</div></td>
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<tr><td align="center" style="border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: rgb(238, 238, 238); border-left-color: initial; border-image: initial; padding: 0px 0px 15px"></td></tr>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="padding: 0px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/8600487-M-L-SL-V-NK-SSP18B116_01-150.jpg" class="ydpa0940aeeyiv5897509660product" style="padding: 20px 0px 0px; max-width: 150px"></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600"><strong>SPLASH</strong></td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Plain T-shirt with V-neck and Long Sleeves</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Black</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Size: M</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">SAR 26.92</td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="padding: 0px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/8600795-M-L-SL-V-NK-SSP18B116_01-150.jpg" class="ydpa0940aeeyiv5897509660product" style="padding: 20px 0px 0px; max-width: 150px"></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600"><strong>SPLASH</strong></td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Plain T-shirt with V-neck and Long Sleeves</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Blue</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Size: M</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">SAR 26.92</td>
</tr></tbody></table></td></tr>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="padding: 0px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/6204077-M-L-SL-V-NKSS21H1-SPSS21281220_01-150.jpg" class="ydpa0940aeeyiv5897509660product" style="padding: 20px 0px 0px; max-width: 150px"></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600"><strong>SPLASH</strong></td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Sustainable Textured T-shirt with Long Sleeves and V-neck</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Pink</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Size: M</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">SAR 24.16</td>
</tr></tbody></table></td></tr>
<tr><td align="center" style="border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; padding: 10px 0px 0px"></td></tr>
<tr><td style="border: 0px; padding: 0px"><table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding: 0px"><tbody><tr>
<td width="50%" style="border: 0px; padding: 0px"> </td>
<td width="50%" align="right" style="border: 0px; padding: 0px; line-height: 20px"><table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding: 0px; line-height: 20px; text-align: left"><tbody><tr>
<td style="border: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; line-height: 25px; font-size: 14px; color: rgb(51, 51, 51)">Total</td>
<td align="right" style="border: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; line-height: 25px; font-size: 14px; color: rgb(51, 51, 51)"><strong>SAR 78</strong></td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; max-width: 90%"><tbody>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 35px"><tbody><tr>
<td width="15%" align="left" style="border: 0px; padding: 0px"><img class="ydpa0940aeeyiv5897509660image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">1. Box up your return</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Please include the invoice, price tags and any warranty information.</div>
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<td style="border: 0px; padding: 0px"></td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 35px"><tbody><tr>
<td width="15%" align="left" style="border: 0px; padding: 0px"><img class="ydpa0940aeeyiv5897509660image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">2. Hand over your return</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Our delivery partner will pick it up from your doorstep.</div>
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<td style="border: 0px; padding: 0px"></td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 35px"><tbody><tr>
<td width="15%" align="left" style="border: 0px; padding: 0px"><img class="ydpa0940aeeyiv5897509660image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">3. Receive your refund</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">This will be issued after we receive your products in our warehouse and conduct a quality check.</div>
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<td style="border: 0px; padding: 0px"></td>
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<tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 20px"><tbody><tr><td style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">Here's how your refund works:</h4>
<ul style="padding-left: 15px">
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Refunds to your Credit Card or Debit Card may take 7-14 business days to process.</li>
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</li>
</ul>
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<tr><td align="center" width="100%" bgcolor="ffffff" style="border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; padding: 10px 0px 20px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial">
<div class="ydpa0940aeeyiv5897509660content"><table style="padding: 10px 0px 0px; max-width: 600px; width: 600px"><tbody>
<tr><td style="border: 0px; padding: 0px 0px 15px 15px; font-size: 15px; font-weight: 700; color: rgb(36, 36, 40)"><span class="ydpa0940aeeyiv5897509660aligntext">Need help? Get in touch</span></td></tr>
<tr><td align="center" style="border: 0px; padding: 0px">
<div class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660getintouch-block" style="max-width: 285px; display: inline-block; padding: 0px; width: 285px"><table class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660getintouch" style="padding: 0px; border: 1px solid rgb(238, 238, 238); max-width: 290px; min-height: 95px"><tbody><tr><td align="left" width="100%" style="border: 0px; padding: 0px"><table width="100%" style="padding: 13px"><tbody><tr>
<td style="border: 0px; padding: 0px"><a href="mailto:[email-masked]?Body=Contacted" style="border: 0px; margin: 0px; padding: 0px" target="_blank" rel="noreferrer"><img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" class=""></a></td>
<td style="border: 0px; padding: 0px 0px 0px 20px; font-size: 11px"><div style="margin: 0px; padding: 0px; line-height: 20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div></td>
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<td style="border: 0px; padding: 0px 0px 0px 20px; font-size: 11px"><div style="margin: 0px; padding: 0px; line-height: 20px">
<strong>Connect with us</strong> on your favourite social network.</div></td>
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<div class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660getintouch-block" style="max-width: 285px; display: inline-block; padding: 0px; width: 285px"><table class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660getintouch" style="padding: 0px; border: 1px solid rgb(238, 238, 238); max-width: 290px; min-height: 95px"><tbody><tr><td align="left" width="100%" style="border: 0px; padding: 0px"><table cellspacing="0" width="100%" style="padding: 13px"><tbody><tr>
<td style="border: 0px; padding: 0px"><a href="https://twitter.com/SplashFashions" style="border: 0px; margin: 0px; padding: 0px" target="_blank" rel="noreferrer"><img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" class=""></a></td>
<td style="border: 0px; padding: 0px 0px 0px 20px; font-size: 11px"><div style="margin: 0px; padding: 0px; line-height: 20px">Reach out in 140 characters! We are <strong>@SplashFashions</strong>.</div></td>
</tr></tbody></table></td></tr></tbody></table></div> <div class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660getintouch-block" style="max-width: 285px; display: inline-block; padding: 0px; width: 285px"><table class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660getintouch" style="padding: 0px; border: 1px solid rgb(238, 238, 238); max-width: 290px; min-height: 95px"><tbody><tr><td align="left" width="100%" style="border: 0px; padding: 0px"><table cellspacing="0" width="100%" style="padding: 13px"><tbody><tr>
<td style="border: 0px; padding: 0px"><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" class=""></td>
<td style="border: 0px; padding: 0px 0px 0px 20px; font-size: 11px"><div style="margin: 0px; padding: 0px; line-height: 20px">
<strong>Call us on 800-111-10CP (800-1111027).</strong><br>7 days a week, 24 hours a day</div></td>
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<tr><td class="ydpa0940aeeyiv5897509660two-column" align="center" style="border: 0px; padding: 5px 0px 0px; text-align: center; font-size: 0px; background: rgb(238, 238, 238)">
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<td align="left" style="border: 0px; padding: 0px"><span style="font-size: 11px; color: rgb(132, 132, 131)">© 2021 Retail World Limited</span></td>
<td style="border: 0px; padding: 0px"> </td>
</tr></tbody></table></td></tr></tbody></table></div> <div class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660column" style="width: 294px; max-width: 294px; display: inline-block; vertical-align: top" dir="ltr"><table width="100%" style="padding: 0px"><tbody><tr><td class="ydpa0940aeeyiv5897509660 ydpa0940aeeyiv5897509660inner" align="right" style="border: 0px; padding: 0px"><table class="ydpa0940aeeyiv5897509660contents" style="padding: 0px; width: 294px; font-size: 14px; text-align: left"><tbody><tr><td align="right" style="border: 0px; padding: 0px; text-align: right; width: 294px"><span style="font-size: 11px; color: rgb(132, 132, 131)"><a href="https://www.splashfashions.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(132, 132, 131)" target="_blank" rel="noreferrer">Privacy Policy</a>  | <a href="https://www.splashfashions.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(132, 132, 131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a></span></td></tr></tbody></table></td></tr></tbody></table></div>
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<div class="ydpd489a01msg-body ydpd489a01P_wpofO ydpd489a01mq_AS"><div class="ydpd489a01jb_0 ydpd489a01X_6MGW ydpd489a01N_6Fd5"><div id="ydpd489a01yiv6991564982"><table class="ydpd489a01yiv6991564982content" border="0" cellpadding="0" cellspacing="0" align="center" style="padding: 0px; max-width: 620px; width: 620px; font-family: Helvetica, Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;background-color:FFFFFF"><tbody>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px;background-color:#f2f2f2"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr><td align="center" style="border: 0px; padding: 5px 0px; color: rgb(30, 30, 30); font-size: 12px; line-height: 18px; text-align: right">Here’s what you need to do next.</td></tr></tbody></table></td></tr></tbody></table></td></tr>
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<div class="ydpd489a01yiv6991564982content"><table width="100%" style="padding: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table align="center" style="padding: 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px">
<table align="left" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 25px 0px 0px 5px"><a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="display: inline-block" target="_blank" rel="noreferrer"><img alt=" Splash logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-splash.png" width="90" style="border: 0px; margin: 0px" class="yahoo-loading"></a></td></tr></tbody></table>
<table align="right" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px 0px 10px"><table style="padding: 0px; color: rgb(32, 32, 32); font-size: 12px"><tbody>
<tr><td style="border: 0px; padding: 15px 0px 0px">Download our apps now</td></tr>
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<td style="border: 0px; padding: 5px 15px 0px 0px"><a href="https://itunes.apple.com/ae/app/id1157403562" target="_blank" rel="noreferrer"><img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" class="yahoo-loading"></a></td>
<td style="border: 0px; padding: 5px 0px 0px 15px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3DWelcomeMail%26utm_medium%3Demail%26utm_campaign%3Dwelcome" target="_blank" rel="noreferrer"><img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" class="yahoo-loading"></a></td>
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<td style="border: 0px; padding: 2px 10px 0px 0px"><a href="https://itunes.apple.com/ae/app/id1157403562" style="color: rgb(32, 32, 32); text-decoration-line: none" target="_blank" rel="noreferrer">iPhone</a></td>
<td style="border: 0px; padding: 2px 0px 0px 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3DWelcomeMail%26utm_medium%3Demail%26utm_campaign%3Dwelcome" style="color: rgb(32, 32, 32); text-decoration-line: none" target="_blank" rel="noreferrer">Android</a></td>
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<div class="ydpd489a01yiv6991564982content"><table style="padding: 0px; background: rgb(36, 36, 40)"><tbody><tr><td align="center" style="border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: rgb(238, 238, 238); border-left-color: initial; border-image: initial; padding: 0px"><table align="center" style="padding: 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table class="ydpd489a01yiv6991564982 ydpd489a01yiv6991564982navigation" width="100%" style="padding: 0px; font-size: 14px; line-height: 16px"><tbody><tr><td style="border: 0px; padding: 5px 0px">
<span class="ydpd489a01yiv6991564982navmenu"><a href="https://www.splashfashions.com/sa/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(255, 255, 255); text-decoration-line: none; display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Women</a></span> <span class="ydpd489a01yiv6991564982navmenu"><a href="https://www.splashfashions.com/sa/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(255, 255, 255); text-decoration-line: none; display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Men</a></span> <span class="ydpd489a01yiv6991564982navmenu"><a href="https://www.splashfashions.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="color: rgb(255, 255, 255); text-decoration-line: none; display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Offers</a></span> <span class="ydpd489a01yiv6991564982navmenu"><a href="https://www.splashfashions.com/sa/en/search?q=concept.en%3Asplash%3AallCategories%3Awomen-regular-accessories%3AallCategories%3Amen-regular-accessories" style="color: rgb(255, 255, 255); text-decoration-line: none; display: inline-block; padding: 10px 6px" target="_blank" rel="noreferrer">Accessories</a></span>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; max-width: 90%"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody><tr><td align="center" style="border: 0px; padding: 0px 0px 20px">
<div style="font-size: 24px; margin: 0px; padding: 0px; text-align: left; font-weight: bold; color: rgb(32, 32, 32); line-height: 32px">We’ve received your return request.</div>
<div style="margin: 0px; padding: 10px 0px 0px; line-height: 22px; text-align: left; color: rgb(32, 32, 32)">Hi saima ishaq, thank you for getting in touch with us. Here’s how your return <span style="color: rgb(0, 185, 229)">1000634117</span> for order <span style="color: rgb(0, 185, 229)">6281296878</span> will work.Our delivery partner will pick up your return in around 2-5 business days.</div>
</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; max-width: 90%"><tbody><tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody>
<tr><td align="left" style="border: 0px; padding: 0px; line-height: 20px; color: rgb(36, 36, 40); font-weight: bold"><strong>Order Details</strong></td></tr>
<tr><td align="center" style="border: 0px; padding: 15px 0px 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; font-size: 14px"><tbody><tr>
<td width="28%" align="left" style="border: 0px; padding: 0px 0px 0px 15px"><div style="font-size: 15px; color: rgb(32, 32, 32); padding: 0px; line-height: 20px; margin: 0px">Item</div></td>
<td width="40%" align="left" style="border: 0px; padding: 0px 0px 0px 15px"><div style="font-size: 15px; color: rgb(32, 32, 32); padding: 0px; line-height: 20px; margin: 0px">Description</div></td>
<td width="30%" align="right" style="border: 0px; padding: 0px 10px 0px 0px"><div style="font-size: 15px; color: rgb(32, 32, 32); padding: 0px; line-height: 20px; margin: 0px">Total Price</div></td>
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<tr><td align="center" style="border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: solid; border-left-style: initial; border-top-color: initial; border-right-color: initial; border-bottom-color: rgb(238, 238, 238); border-left-color: initial; border-image: initial; padding: 0px 0px 15px"></td></tr>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="padding: 0px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><img alt="" src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/TZ-CT8202-10BLACK-TZ-CT8202-10-SMLSPR20161219_01-150.jpg" class="ydpd489a01yiv6991564982product yahoo-loading" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600"><strong>SHOEMART</strong></td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Printed Slide Slippers</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Black</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Size: 37</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1</td></tr>
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<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">SAR 22</td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="padding: 0px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/6202783-M-L-SL-V-NKC463-SPSS20311019_01-150.jpg" class="ydpd489a01yiv6991564982product yahoo-loading" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600"><strong>SPLASH</strong></td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Plain T-shirt with V-neck and Long Sleeves</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Green</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Size: M</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1</td></tr>
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<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">SAR 20</td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="padding: 0px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/6202785-M-L-SL-V-NKC465-SPSS20311019_01-150.jpg" class="ydpd489a01yiv6991564982product yahoo-loading" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600"><strong>SPLASH</strong></td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Plain T-shirt with V-neck and Long Sleeves</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Pink</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Size: M</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">SAR 20</td>
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<tr><td align="center" style="border-width: 1px 0px 0px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-top-color: rgb(238, 238, 238); border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; padding: 10px 0px 0px"></td></tr>
<tr><td style="border: 0px; padding: 0px"><table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding: 0px"><tbody><tr>
<td width="50%" style="border: 0px; padding: 0px"> </td>
<td width="50%" align="right" style="border: 0px; padding: 0px; line-height: 20px"><table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding: 0px; line-height: 20px; text-align: left"><tbody><tr>
<td style="border: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; line-height: 25px; font-size: 14px; color: rgb(51, 51, 51)">Total</td>
<td align="right" style="border: 0px; padding: 0px; font-family: Arial, Helvetica, sans-serif; line-height: 25px; font-size: 14px; color: rgb(51, 51, 51)"><strong>SAR 62</strong></td>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody><tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="padding: 0px; max-width: 90%"><tbody>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px"><tbody>
<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 35px"><tbody><tr>
<td width="15%" align="left" style="border: 0px; padding: 0px"><img class="ydpd489a01yiv6991564982image yahoo-loading" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">1. Box up your return</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Please include the invoice, price tags and any warranty information.</div>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 35px"><tbody><tr>
<td width="15%" align="left" style="border: 0px; padding: 0px"><img class="ydpd489a01yiv6991564982image yahoo-loading" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">2. Hand over your return</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Our delivery partner will pick it up from your doorstep.</div>
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<tr><td align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 35px"><tbody><tr>
<td width="15%" align="left" style="border: 0px; padding: 0px"><img class="ydpd489a01yiv6991564982image yahoo-loading" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png"></td>
<td width="85%" align="left" style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">3. Receive your refund</h4>
<div style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">This will be issued after we receive your products in our warehouse and conduct a quality check.</div>
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<tr><td style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 0px; margin-bottom: 20px"><tbody><tr><td style="border: 0px; padding: 0px">
<h4 style="margin: 0px; font-size: 18px">Here's how your refund works:</h4>
<ul style="padding-left: 15px">
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Refunds to your Credit Card or Debit Card may take 7-14 business days to process.</li>
<li style="margin: 10px 0px 0px; font-size: 15px; line-height: 19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</li>
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<span><div style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white"><span style="font-size:12.0pt;font-family:New;color:blue">Mrs. SAIMA ISHAQ</span></div>
<div style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white"><span style="color:blue;font-family:New serif;font-size:12pt">Lecturer,Computer Science
Department</span></div>
<div style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white"><span style="color:blue;font-family:New serif;font-size:12pt">King Khalid
University </span></div>
<div style="margin-bottom:0in;margin-bottom:.0001pt;line-height:normal;background:white"><span style="color:blue;font-family:New serif;font-size:12pt">Kingdom Of Saudi
Arabia, Abha</span></div></span><br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, March 18, 2021, 01:11:39 AM GMT+3, Splash &lt;[email-masked]&gt; wrote:
                
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Saima,<br>
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<div dir="ltr"><div dir="ltr">
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or the return slip and the complete item name which you have returned to the courier team which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and help you receive your refund asap.</div>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help.</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2262315