Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 02:28:28 +0000

Hi Arunjay Raj Chouhan,  The customer has responded to the ticket.  Returns  Ticket comment <div>I ordered again it's not duchinni brand it was shoe mart second order also I need urgent reply from higher management<br id="yMail_cursorElementTracker_1616034441464"><br>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Thu, Mar 18, 2021 at 6:25 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0553834518"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi hisham jaleel,</div>
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<br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.</div>
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<div dir="ltr">Please note, as per the return tracking ID : RP031621001507,we can see that your items has been collected from you on Mar-17-2021 . The item is still with the courier and generally it takes 3-5 business days to deliver the items to our warehouse.<br><br>Once we receive the item in our warehouse, After we check your returns, we'll process your refund.</div>
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<div dir="ltr">We would like to inform that we always work on providing best quality products to our customer. we checked and see that the order details we can see that your order with ID 9642750431, has been successfully delivered to you on ​3/17/21.</div>
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<div dir="ltr">Feel free to contact us for further assistance.<br><br>Your friends,<br>The support team<br><br><br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2259104