Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 18:16:36 +0000

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund alia                    Bot:  Hi again! Bot:  Please enter your name Customer:  alia Bot:  Hi Alia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business
  days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:05 PM, 14th Mar                   Arunjay Raj                   Hi Alia, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           10:07 PM, 14th Mar                     alia                    i wanna ask about the credit in my account i already returned some items i will complete almost 4 days and there is no credit can i know why           10:07 PM, 14th Mar                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           10:08 PM, 14th Mar   
                 Arunjay Raj                   kindly share the order id.           10:08 PM, 14th Mar                     alia                    9640942447           10:09 PM, 14th Mar                     alia                    !!!!!!!!!!           10:11 PM, 14th Mar                   Arunjay Raj                   Thank you for sharing order number.           10:12 PM, 14th Mar                   Arunjay Raj                    Please allow us moment to check it for you.           10:12 PM, 14th Mar                     alia                    okay           10:12 PM, 14th Mar                   Arunjay Raj                   Thank you fro your patience           10:13 PM, 14th Mar                   Arunjay Raj                   We would like to inform you that your product reached our warehouse on 12th March 2021  it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid 
 will be refunded back to your my credit wallet in 24 hours.           10:14 PM, 14th Mar                     alia                    okay thank u           10:15 PM, 14th Mar                   Arunjay Raj                   You're welcome           10:16 PM, 14th Mar                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 PM, 14th Mar                     alia                    same to you thank you ?           10:16 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2246710