Subject: Ticket Assigned - Conversation with Popping Bus
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 14:15:42 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Bus Popping Bus                             05:57 PM, 17th Feb                     Popping Bus                    This is the number of the item           05:58 PM, 17th Feb                     Popping Bus                    Actually I want to return most of the order as well that what I mentioned to the gentleman over the phone but he told me to email the photos before I can do that but I couldnt find any email addresses.           05:59 PM, 17th Feb                     Popping Bus                    The return order comes as a package so tgat I have to "select all" but indeed I need to specify certain  items can you help me with that           06:01 PM, 17th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           06:02 PM, 17th Feb                     Popping Bus                             06:02 PM, 17th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           06:04 PM, 17th Feb                   Arunjay Raj                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 1800-123-1444 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the Qatar.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Qatar.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:06 PM, 17th Feb                     Popping Bus                    OK but what about the 2 different items that I received?           06:09 PM, 17th Feb                   Arunjay Raj                   Please select the item name which you placed instead of wromg item which you received.           06:09 PM, 17th Feb                     Popping Bus                    Plz be in contact with the gentleman who asked me to send the photos of the different items because this way I'm confused           06:10 PM, 17th Feb                     Popping Bus                    Ok           06:10 PM, 17th Feb                   Arunjay Raj                   Is there anything else may I assist you?           06:10 PM, 17th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:14 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116771