Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 14:01:04 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I just got this message from baby shop           05:39 PM, 17th Feb                     User                    Sorry, Order 9636224169 was not processed successfully. Please try again or use Cash on Delivery at https://babyshop.app.link/R97UDEk1Wdb           05:39 PM, 17th Feb                     User                    How do I pay for           05:40 PM, 17th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           05:47 PM, 17th Feb                     User                    So tell me           05:48 PM, 17th Feb                     User                    About this order           05:48 PM, 17th Feb                   Arunjay Raj                   Please allow us moment to check it for you.           05:50 PM, 17th Feb     
               Arunjay Raj                   Thank you for your patience.           05:51 PM, 17th Feb                   Arunjay Raj                   We'd like to confirm you that order has not been placed successfully as the payment from your  card used has been unsuccessful.           05:51 PM, 17th Feb                   Arunjay Raj                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:51 PM, 17th Feb                   Arunjay Raj                   Hi, I'm not getting a response from you. Are we still connected?           05:53 PM, 17th Feb                     User                    Yes           05:54 PM, 17th Feb                   Arunjay Raj                   Is there anything else may I assist you?           05:55 PM, 17th Feb                     User                    Can I enter the order number on babyshop webs
 ite and pay           05:55 PM, 17th Feb                   Arunjay Raj                   Please place a new order.           05:55 PM, 17th Feb                     User                    OK and one more thing regarding returning           05:56 PM, 17th Feb                     User                    Can I return babyshop product in any babyshop branch in UAE           05:56 PM, 17th Feb                   Arunjay Raj                   You can return the item at your convenient.           05:57 PM, 17th Feb                   Arunjay Raj                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:57 PM, 17th Feb                     User                    OK thanks           05:57 PM, 17th Feb                   Arunjay Raj                   You're welcome.           05:58 PM, 17th Feb                   Arunjay Raj                   Is there anything else may I assi
 st you?           05:58 PM, 17th Feb                   Arunjay Raj                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:00 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116662