Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 13:39:37 +0000 (UTC)

Hi Arunjay Raj Chouhan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation Bouncing Cupcake                    Hi..was my order collected by the courier? My order number is 9621782802           05:13 PM, 17th Feb                     Bouncing Cupcake                    Please could you check the status of my order           05:23 PM, 17th Feb                     Bouncing Cupcake                    Return order           05:23 PM, 17th Feb                   Arunjay Raj                   Hi, My name is Arunjay, Thank you for contacting us. I will be happy to help you.           05:27 PM, 17th Feb                   Arunjay Raj                   As per the tracking status update order is not collected.           05:29 PM, 17th Feb                     Bouncing Cupcake                    What was the reason for not being collected?           05:30 PM, 17th Feb                   Arunjay Raj                   We are sorry for the inconvenience caused to you.           05:34 PM, 17th Feb                   Arunjay Raj                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:34 PM, 17th Feb                   Arunjay Raj                   Is there anything else may I assist you?           05:36 PM, 17th Feb                   Arunjay Raj                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:39 PM, 17th Feb                     Bouncing Cupcake                    How many days does it take for you guys to collect my parcel. Its almost 3months now           05:39 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116501